Freelancer -> certificate-of-earnings - doesn't work

[#1]

Dear Upwok support,

Freelancer -> Reports -> Certificate of Earnings doesn't work.

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This page isn’t working
www.upwork.com redirected you too many times.

Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

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How to get the certifiacte?

Best regards,

Max

[#2 · Accepted solution]

Hi Maxim,

I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Let me know if the issue persists with a screenshot of the error from your end and we'll look further into that for you.

[#3]

Hello Arjay,

It works now - thank you!

Best regards,
Maxim

[#4]

Update: Was now able to get it working on a different computer. 

Thank you!

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Hi Support!

I am having the exact same issue at the moment. 

I tried 2 different browsers (both regular and incognito) and tried clearing cookies/cache on both. 

Still receiving the error of 'redirected too many times'. 

Is there a way to get the certificate emailed to me instead?

Appreciate the help in advance!