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Miarisoa's avatar
Miarisoa J Community Member

HELP

Why i don't received any code we've sent to my phone or my email adress to confirm my identity and access my account.
I can log in my account but i can't access on my settings and my paid 

3 REPLIES 3
Bojan's avatar
Bojan S Community Manager

Hi Miarisoa,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

~ Bojan
Upwork
Miarisoa's avatar
Miarisoa J Community Member

Hi Bojan,

Thank you for your reply but it still the same.

 

I deleted the cookies and changed my browser.

 

I can't withdraw my money or delete this data on the settings because I don't receive any code by phone or email.


It started 3 weeks ago when I changed my computer because the old one is no longer usable.

 

Can you help me please?

Bojan's avatar
Bojan S Community Manager

I'm sorry to hear that issue persists, Miarisoa.

 

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 

 

Thank you!

~ Bojan
Upwork