Have to verify video call but it just redirect me back to "Find work"

[nedmehic]

Hi Upwork community,

I got this message on my profile:

Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.

Once I click the link it leads me to support and redirect me back after a few minutes. Why can't I video verify my identity?

Thanks

[g_vasilevski]

Hi Ned,

I`m sorry about the inconvenience this had caused you. Our team is working on this and will also send a ticket to you shortly with detailed instructions on how to finish our short verification process. You can access your tickets on this link, thank you.