Nov 10, 2022 08:00:35 AM by Nike A
Apr 9, 2024 12:28:14 AM by Abdulwadood S
Hello Luiggi,
I really need an urgent help. Have gotten a notification to verify my identity but my i couldnt capture my NIN aftet following qll the tips.
Its saying the four corner of the documents cant be found and when i got the option to snap it myself. Its saying my Document is not recognized.
Please help. Will appreciate if i can get the manual process
Apr 9, 2024 12:28:51 AM by Abdulwadood S
Hello
I really need an urgent help. Have gotten a notification to verify my identity but my i couldnt capture my NIN aftet following qll the tips.
Its saying the four corner of the documents cant be found and when i got the option to snap it myself. Its saying my Document is not recognized.
Please help. Will appreciate if i can get the manual process
Apr 9, 2024 01:15:21 AM by NikolaS N
Hi Abdulwadood,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 10, 2024 05:00:00 AM by Joshua S
Hello please I need assistance, I'm trying to verify my ID using my NIN slip but it doesn't seem to be working. It just keeps saying make sure the corner are showing and later asks me to take the picture myself but when I do l
Apr 10, 2024 06:17:04 AM by Luiggi R
Hi Sandy,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 12, 2024 07:55:23 AM by Joshua S
Hello, the issue has still not been resolved as the error persists, I really need to verify my ID soon to get my account unsuspended.
Apr 12, 2024 09:04:14 AM by Luiggi R
Hi Sandy,
I see that you are actively communicating with the team via your support ticket with them. It would be best for you to continue coordinating with them, as they are the ones who can best assist you with this.
Apr 14, 2024 04:28:32 PM by Joseph E
I have tried every single form of National ID Verification but the system keeps rejecting the ID and telling me to try again. What's the problem?
Apr 14, 2024 09:13:38 PM by Pradeep H
Hi Joseph,
I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page.
- Pradeep
Apr 15, 2024 01:10:15 PM by Joseph E
Hi Pradeep,
Thank you for reaching out.
I got the same response from the verification team. And so I process to use my physical National ID card instead of a screenshot. But the verification was still unsuccessful.
What did I do? Is Upwork no longer accepting National ID Verification?
May 16, 2024 12:41:07 AM by Jessica A
Hi. I'm am having issues verifying my identity. I am a Nigerian, and the National Identity Slip is a issued as government id, however, upwok has refused to recognize it.
When I submitted my ID for manual review, it was not approved. What can I do
Apr 16, 2024 12:54:36 PM by Joseph E
I just had a conversation with an Upwork Support agent and from all indications it seems NIN Slip and NIN Digital ID are no longer valid for verification on Upwork.
Which seems to be the reason why mine was rejected.
Which is the valid ID for verification in Nigeria??🥺😭
Apr 18, 2024 04:33:38 AM Edited Apr 18, 2024 04:35:07 AM by Joseph E
For the past 2 weeks I've been struggling with my Identity Verification on Upwork.
I decided to use my National ID (NIMC) to verify but it was rejected, when I contacted Customer Support they said National ID is not an accepted verification document, that I should use my NIN Slip, which I did, it was again rejected and I was told it was not a valid identification document. Support then told me to use my utility bill or bank statement. My utility bill and bank statements are A4 sizes and will not fit into the ID size of the verification capture.
Whenever I manage to capture the document I am met with this error (attached). I have tried to contact support but support takes a day to respond and end up giving me automated AI responses (attached ) and ignoring all my questions.
Any help on what to do?
Apr 18, 2024 05:21:42 AM by Luiggi R
Hi Joseph,
I'm sorry to hear you are having trouble with the verification process. I see that there's already a support ticket with the team where they are actively communicating with you to assist you with this. Could you please reply to your ticket to share your experience? The team will be getting back to you and continue helping you.
Apr 16, 2024 01:06:30 PM by Joseph E
Please, I need help with the verification, I only have my NIN Slip and I have been on this for almost a week and i have not been able to get verified. Please I need help. It would take about a year to get a voter's card and I can't wait that long.
Apr 18, 2024 09:52:49 AM by Ayomide A
I have issues using my NIN SLIP TO VERIFY MY ACCOUNT, the address and the name on the NIN slip is the same as the one on my account, what can I do
Apr 19, 2024 08:06:13 PM by Ayomide A
I'm experiencing issues using my NIN slip to verify my account, it's not verifying, the name and the address on the slip is the same as the one on my account, what can I do
Apr 19, 2024 08:26:00 PM by Ayomide A
Hi Moderators, please i need some help with my acount, i have used my NIN slip to verify my account, it its not getting approved, please what can i do
May 6, 2024 02:37:21 PM by Kehinde S
I also have the same challenge. Nike pls how did you resolve it? I tried snapping it but Upwork couldn't verify it
May 12, 2024 01:38:55 PM by Esther E
Hello I have similar issues as the same as other and amm even tired
May 12, 2024 01:52:34 PM by Esther E
Here is what I have been encountering and I have a client that wants us to use Upwork for his project so we both are safe.
Issues am facing;
The four corner of your documents cant be found and when the option to capture the document myself its says the document is not recognized.
Please escalate it as soon as possible for manual approval.
May 12, 2024 02:23:40 PM by NikolaS N
Hi Esther,
I encourage you to check out this helpful article for the list of acceptable documents for verification. You will also find more information about the requirements that the document must meet to be accepted.
May 13, 2024 06:34:20 AM by Esther E
Hello NikolaS, I have checked the helpful article and I have seen more from third party and I am using Govt issue ID in my country Nigeria and am still getting this issues.
What else do you suggest I do aside checking helpful article?
May 13, 2024 06:57:52 AM by Luiggi R
Hi Esther,
I'm sorry to hear that the issue persisted. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
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