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Help Desk Down?

I've been trying to send a message to Upwork help center to get assistance troubleshooting a problem, but the chat box will not allow me to send my question. I can type it in, but the arrow does not respond. Hitting enter doesn't work, either.  Is there a problem this morning?  Working on a deadline here!


Community Member

Hi Melanie,


Are you currently chatting with the bot Data, or it's already connected you with an agent? If you could share the screenshot of what you see, that'd be very helpful for us to troubleshoot. Some fields on the support page have minimum required number of characters so that can be one of the reasons why the send button isn't active for you. I'll also go ahead and flag this to the team so they could kick off a support ticket for you and assist.

~ Valeria
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