Help me please

[artsiom-tishkin]

Hello, I have a request for you, when registering, I put a photo that was not mine, sorry, I did not know about this and that you need to go through video verification, can I change the photo and put mine? help me please.

[g_vasilevski]

Hi Artsiom,

Feel free to update your profile and start your process once you're ready. Thank yoiu.

[artsiom-tishkin]

Hello, thanks for your reply, but when I try to change the photo, I am told "we cannot change the photo, something went wrong".

[petra_r]

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Artsiom T wrote:

Hello, thanks for your reply, but when I try to change the photo, I am told "we cannot change the photo, something went wrong".

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The whole point of verification is to prove that you are the person in the picture. That is why you can't update the picture once you're asked to verify. 

[g_vasilevski]

Hi Artsiom,

Feel free to start the verification process once you're ready. If any issues arise our team will reach out to you directly via ticket and email and will assist you further. Thank you.