How I can ask a question from real specialist on Upwork?

[7e0d182b]

How I can ask a question from real specialist on Upwork? I wanted change my payonner accoount to another. I deleted current method but when adding new it is added that accoun which i removed. Please help me  

[ArjayM]

Hi Firdavs,

Thank you for reaching out to us. Consider setting up a second payment method as a backup. Then, if your first payment method isn't available for some reason, you will still be able to access your funds. You can add as many methods as you want and make changes as needed.

Could you please try adding your other preferred payment method without removing the old one? Let us know if you're still having the same issue and we'll look further into that for you. For the time being, feel free to check this help article for more details on how to best manage your payment method.

[7e0d182b]

Hello. You didn't quite understand my question. I want to change the Payoneer account to another one. When I delete the current one, it gets deleted, and when I try to add another account, the same old account gets added. The point is, I want to change the account specifically in the Payoneer payment method.

[PradeepH]

Hi Firdavs,

Thank you for your message. Could you please try adding your payment method again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

Thank you,

Pradeep

[7e0d182b]

Hi. I have done it so you said. I tryied it in another browser. But th same problem. I delete method and add new it is automatically it adds old method

[759e32fa · Accepted solution]

Hi Firdavs,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[7e0d182b]

Thanks I have solved my problem. Good job