Solved: How do I close/delete my account? - Page 2

e037de2a · ‎03-05-2023

Hello. I made a profile on Upwork. When trying to cancel, I get

**Edited for Community Guidelines**
I want to be able to fix it myself without being forced towards a phone number.
Regards, V.

LuiggiR · ‎03-05-2023

Hi Vikram,

If you'd like to close your account, first make sure you withdraw any active proposals on your Proposals page

complete and close any active contracts and don't have any available or pending balance. Then you can close your account by visiting this page. For more information and detailed steps, please visit this help article.

As a gentle reminder, please know that you will not be allowed to create a new account. If you need to use your Upwork account again in the future, you can reach out to us through our different support channels, and we will assist you with reinstating your account.

~ Luiggi

View solution in original post

b67169a1 · ‎08-15-2023

Please Help on closing my account, I can't close mine due to removed jobs with my proposals on it

ArjayM · ‎08-15-2023

Hi Andre,

I'm sorry to learn that you wish to close your account but we always respect your decisions. I've closed your account as requested. Best of luck!

~ Arjay

5b7a558e · ‎08-19-2023

I have the same problem. I can't close my account due to a removed job with my proposals in it. I hope you can help me close my account.

LuiggiR · ‎08-19-2023

Hi Arby,

I'm sorry you're having trouble closing your account. I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

759e32fa · ‎03-28-2023

Hi Iqra,

Thank you for reaching out. I've closed your account as per your request.

~ AJ

606fb870 · ‎03-29-2023

I have followed all steps but there is no option to delete my account in settings and contact info, can my account be directly deleted by a mod?

lambrus · ‎03-30-2023

I sent in a support ticket(Been over 48 hours without a response) and have reached out to a moderator here that helped with the issue before, but I haven't gotten the assistance necessary.

I'm currently writing under this account that I had asked to be terminated so the phone number tied to it can be removed. I thought this request was completed last August but when I created my new freelance account and put my number in, it said it was tied to this account. Can someone please reach out to me to get this fixed?

Thank you,

Aldo

ArjayM · ‎03-30-2023

Hi Aldo,

I'll have one of the team members reach out to further assist you with your concern via a support ticket. Kindly expect an update on this page with your ticket once your case is fully reviewed.

~ Arjay

lambrus · ‎03-30-2023

Hi Arjay,

You worked with me last time, and I sent you a message earlier about a ticket I already opened, as detailed in my initial query on this thread. You should have a PM in your inbox. I'm not sure if this helps or not but I wanted to make you aware.

0b6be21d · ‎04-02-2023

LuiggiR · ‎04-02-2023

Hi Luna,

If you wish to close your account, you will need to go to Settings > Contact Info and click on the "Close my Account" link. Feel free to let us know if you need further assistance.

~ Luiggi

anlrisk · ‎04-07-2023

I am unable to cancel my membership. There isn't an option under Settings. Please cancel my membership so I don't have to go through my credit card company. Thanks

c7b8ff72 · ‎04-07-2023

Try going into your profile. Click on your picture. Scroll down you will see cancel account or something like that. I hope that helps. I will still keep an eye on the card statements.

a59b076a · ‎04-07-2023

Hi. I am having the same issue. I cannot close my account, because I cannot withdraw a proposal for the job was removed. Please help me. Thank you.

759e32fa · ‎04-08-2023

Hi Lorie,

Thank you for reaching out. I've closed your account as per your request.

~ AJ

678aa291 · ‎04-08-2023

Hello Team,

It is no use keeping my profile with no viewers to my submitted proposals.

And now my account availability is OFF.

I can not keep paying for submitting proposals and again there is no gaurantee if they will be viewed by the clients.

Kindly let me know how to delete my account from UPWORK.

Kindly please delete my old profile too - user id - ea0591e2 (I am unable to login to this old profile)

759e32fa · ‎04-08-2023

Hi Jayashree,

Thank you for reaching out. Your account has been closed as per your request.

~ AJ

f49c9bf1 · ‎06-22-2023

Close my account too

7175a969 · ‎07-25-2023

Please I'm having some technical challenges in verifying my phone number before I make job post for my company but unfortunately. It's showing me "verification limited exceeded" ? How do I solve this problem please

c4fb43b0 · ‎04-08-2023

I didn't know this place would be worse than**Edited for Community Guidelines**

I'm a professional migration specialist and I can't see why a platform like this would charge me to connect to low ball jobs so they can take a major cut too.

How do I pruge my profile and have upwork confirm my PII was legally removed?

LuiggiR · ‎04-08-2023

Hello Mordy,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Luiggi

c4fb43b0 · ‎04-12-2023

I used to make almost millions for my last big corp jerks.

I figured out how to purge my profile myself since u clearly don't listen.

9bb98bc3 · ‎04-13-2023

Can I please have my account deleted? I have followed all the indications but can't seem too be able to get it done.

ArjayM · ‎04-13-2023

Hi Samuel,

I'm sorry to learn that you wish to close your account but we respect your decision. I've closed/deleted your account as requested.

~ Arjay

puroshini · ‎04-17-2023

Unable to find the option under "Contact Info" for deleting your account.

Please delete!

841c62e2 · ‎04-18-2023

I have read everything and tried things and need help deleting my acct. This isn't for me and need deleted. Thanks! SHARI S.

ArjayM · ‎04-18-2023

Hi Shari,

I'm sorry to hear that you wish to close/delete your account but we always respect your decision. Your account is now closed as requested.

~ Arjay

34ae4620 · ‎04-18-2023

Hello,

I've been trying to close this account out by using the steps provided but it wont close bc there's one proposal left that refuses to delete. Please help!

Thanks

ArjayM · ‎04-18-2023

Hi Ambrie,

I'm sorry to learn that you wish to close your account. I've closed your account as you requested. Thank you that you've been a part of Upwork. Best of luck!

~ Arjay

51418896 · ‎04-20-2023

I want to close my account but there are some proposals that are closed by upwork so I'm not able to withdraw them .

I require help in delete my account

PradeepH · ‎04-20-2023

Hi Dedar,

Thank you for your message. Your account has been closed as requested by you.

Thank you,

Pradeep

eb432dca · ‎04-25-2023

i can`t close agency , error to the close my agency

759e32fa · ‎04-25-2023

Hi Arpitkumar,

I just checked and it looks like our team has already closed your account. Feel free to reach out if you need additional assistance.

~ AJ

rmwg105 · ‎04-26-2023

Hello,

I have withdrawn all funds and closed all active contracts but I am still not able to close my account without calling a phone number in the USA which I do not want to do.

Will you please close and delete my account with immediate effect.

Kind regards,

Robin Griffith

NikolaS · ‎04-26-2023

Hi Robin,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola

rmwg105 · ‎04-27-2023

Hello Nikola,

I have just been scrolling through the thread in this forum and it would seem that I am not the only one struggling to close their account. With respect, I don't want to wait any further for Upwork to close my account. It feels as though I am being bounced around from agent to agent without getting any closer to actioning my request. As asked by Upwork, I have withdrawn funds and closed all active proposals that I could. There is one left open which I cannot close as the job has been closed (no longer available). It should not be this difficult to action requests from your customers. Please close it with immediate effect and inform me when this has happened.

Yours faithfully,

Robin Griffith

AndreaG · ‎04-27-2023

Hi Robin,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~Andrea

b4b0ec22 · ‎04-29-2023

Hi, I'm a freelancer and I want to close my account, but I'm having some troubles to do that and I didn't find an email or chat for support. What can I do?

LuiggiR · ‎04-29-2023

Hi Felipe,

Your account has been closed as requested.

~ Luiggi

rmwg105 · ‎04-30-2023

Hi Luiggi,
I am in the same situation as you and still waiting for Upwork to sort it out. Contact the forum page. An agent will be in touch with you but I can’t promise that they will fix your problem. If you can, make sure that you have closed/withdrawn all of your existing proposals and withdrawn any funds. Sorry I can’t be of more help.
Good luck,
Robin