Feb 3, 2017 09:04:36 AM by Zenon H
How do I open a support ticket?
The page: https://support.upwork.com/hc/en-us only refers issues to forums. I am having problems Submitng Propals,, on clicking Submit Proposals it just hange with "Waiting" message in the status bar.
Does anybody know how to fix this?
Feb 3, 2017 09:12:27 AM by Timothy S
Zenon,
Have you tried scrolling to the bottom of the page you mentioned (https://support.upwork.com/hc/en-us) and clicking the green 'Get Help From Upwork' button?
Tim
Dec 31, 2019 04:40:57 PM by Janice L
Dec 31, 2019 06:38:09 PM by Avery O
Hi Janice,
I tried removing the bounce on your email address. Could you please try verifying the email again to see if the issue persists?
Jun 2, 2020 09:16:56 AM Edited Jun 2, 2020 10:06:22 AM by Bojan S
Please lift holds on my email
**Edited for community guidelines**
I can now upload bank statement
Jun 2, 2020 09:31:48 AM by Usman K
Jun 2, 2020 10:09:55 AM by Bojan S
Hi Usman,
Please post your documents using the secure link provided in your ticket, which you can find here. Once you initiate the process our agent will follow up to guide you further and advise you directly about additional questions you might have.
Thank you!
Sep 10, 2023 09:22:18 PM by Muhammad U
Hi I created my account yesterday and was fortunate enough to secure a job. Upwork said that I needed to verify my identity. I sent my ID Card which was promptly approved than they asked for a selfie. I was on laptop so I said yes but the camera quality was quite low to be honest. Now it's been 10 hors but my Selfie hasn't been approved yet! and now all of a sudden it say your account has been suspended but there is no email or no support ticket issued. My selfie verification is still in progress. Kindly help me what to do as my contract has also started. Thanks
Sep 11, 2023 12:16:36 AM by Pradeep H
Hi Muhammad,
I am sorry to hear about the action taken on your account. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Aug 3, 2022 11:45:04 PM by Sumit K
Hi there,
I got an email that I"ll have to re-submit the Id but I do not find that options in settings. It's no longer there.
Aug 4, 2022 03:54:04 AM by Pradeep H
Hi Sumit,
Thank you for your message. I see that you are already communicating with the relevant team via support ticket. One of our team members will reach out to you via the same ticket as soon as possible to assist you further.
Thank you,
Pradeep
Sep 4, 2022 12:22:32 AM by Akshay K
I am getting this error when I upgraded my plan, please pass this message to customer support so that I will upgrade my plan
"
Sep 4, 2022 12:35:29 AM by Pradeep H
Hi Akshay,
Thank you for your message. Your monthly billing cycle starts reset on the 4th of every month. That said, you will be unable to make changes to your subscription within 24-48 hours of this date every month. Please try again after 48 hours and let us know if the problem persists.
Thank you,
Pradeep
Mar 25, 2024 03:49:22 AM by Khubaib A
I'm encountering an error while trying to purchase the Upwork Freelancer Plus plan, even after switching my payment method to PayPal. The issue persists.
Mar 25, 2024 04:52:30 AM by Nikola S
Hi Khubaib,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jan 4, 2024 06:13:55 AM by Keyshawn L
Hello, I need help with something. Is there a way I can open a request or ticket or can you help me
Jan 4, 2024 07:44:27 AM by Luiggi R
Hi Keyshawn,
Would you mind sharing more information about what you currently need assistance with? We'll be happy to escalate your concern via a support ticket if needed.
Sep 12, 2022 10:37:47 AM Edited Sep 12, 2022 11:41:39 AM by Nikola S
I have done a project with 5 star rating and the gave me a fantastic review, now, the client refunded the funds he gave me for the job, refunded them direct from his bank and Upwork says this **Edited for Community Guidelines**
Sep 12, 2022 11:43:44 AM by Nikola S
Hi Ahmer,
Oct 31, 2020 04:02:06 PM by Barakzia K
i want to upload my DL, Upwork put a hold on my account while uploading my driving liscence.
Oct 31, 2020 04:49:26 PM by Luiggi R
Hi Barakzia,
Thanks for letting us know. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Nov 26, 2020 04:59:09 AM by yogesh p
I am unable to Purchase Agency Plus Plan showing me error "Your payment could not be processed. Please choose an alternate payment method or retry again later." - also tried removing by payment method and added again verified by bank OTP also but still getting the same error . Pls help
Nov 26, 2020 05:01:57 AM by Goran V
Hi Yogesh,
Just to confirm, did your bank confirmed that your account is enabled for international charges? You can also try adding another billing method to upgrade your membership plan. Thank you.
Mar 31, 2021 07:43:21 PM by Joanna W
I go to the bottom of the screen and I see nothing...
I have no idea how I can get in touch with Upwork customer support to actually talk to them. I don't know how to submit a request. Can someone please help me?
Mar 31, 2021 07:46:48 PM by Preston H
re: "I go to the bottom of the screen and I see nothing... I have no idea how I can get in touch with Upwork customer support to actually talk to them. I don't know how to submit a request. Can someone please help me?"
Joanna:
You really do NOT need to create a support ticket. I already answered your question here:
https://community.upwork.com/t5/Freelancers/Identity-Verification-Photo-of-ID/m-p/893903
Feb 3, 2017 10:51:54 AM by Valeria K
Hi Zenon,
I see you were able to submit a proposal recently. If you experience the issue again, please try clearing your cache and cookies and click the button again. There are no known issues that would affect your ability to submit proposals.
Jan 24, 2018 03:36:50 AM by Nasa A
hello how are you i want to open an submit a Support ticket
please i want help
want to activiate my account is new
and i need to start work and you ask 12 for review my account and you take more than 24 h
please need some to help i am new in this website
Jan 24, 2018 03:39:24 AM by Petra R
@Nasa A wrote:hello how are you i want to open an submit a Support ticket
please i want help
want to activiate my account is new
and i need to start work and you ask 12 for review my account and you take more than 24 h
please need some to help i am new in this website
Your profile will not be approved the way it is. You can not offer services of a group of people on an individual freelancer profile.
Jun 15, 2020 12:59:26 AM by Tahir M
hi
all above answers out of date.
your website is not support to customer.
i did not found any ticket system.
did not found any real chat.
i could not submit the dispute.
navigation is very bad.
Aug 9, 2020 07:35:00 PM by Asif Ali I
Aug 9, 2020 09:19:11 PM by Asif Ali I
Aug 9, 2020 11:29:19 PM by Goran V
Hi Asif,
Are you experiencing any problems on your end when you try to open a support ticket?
Regarding your name, go to Settings > Contact Info > and update your name. By doing this you will submit a name change request and once the review is completed our team will reach out to you with the results. Thank you.
Aug 9, 2020 11:54:14 PM by Asif Ali I
Aug 10, 2020 12:02:06 AM by Goran V
Hi Asif,
Could you please try updating your name via computer? If you`re still experiencing the same problem after this, let me know here. Thank you.
Aug 10, 2020 12:07:53 AM by Asif Ali I
Feb 12, 2021 10:03:43 PM by Md Hedayet U
Feb 12, 2021 11:54:34 PM by Joanne P
Hi Md Hedayet,
I checked the recently ended contract and see that the client has not yet submitted their feedback. It looks like you ended the contract yourself. The feedback period is 14 days from the end of a contract. The system is double-blind, which means that feedback won’t be visible until both parties provide it for each other. If only one party leaves feedback, it will be posted after the 14-day period has expired. Here's the help article for more information.
May 21, 2021 02:49:56 AM by Hentry M
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