Hi Ak,
Thank you for reaching out to us. Allow me to explain how Project Catalog works. Firstly, we review all project listings, including consultations, before publishing them on Project Catalog to help ensure a quality platform that helps you attract quality clients, and we promote Project Catalog on client pages.
Once your project listing is published, the project will display on your Upwork profile. You can also share the project’s URL in your profile’s description and on your social media accounts for even more visibility. Your project’s overview consists of its title, category, project attributes, and search tags. The information you include here is your first impression to prospective clients, so you’ll want it to shine. Feel free to check this help article for more details. Please allow up to five business days for your project to be reviewed.
NOTICE:
Project Catalog submissions by Top Rated, Top Rated Plus, and Expert Vetted Talent are typically reviewed within 2 business days. If you do not have one of these badges, please note that our current review process is experiencing an extensive delay due to internal efforts to enhance our efficiency and accuracy.
Hi MD Sakirul,
Reviews can usually take up to five business days. However, we are currently experiencing some delays in reviewing Consultations and Catalog projects. Rest assured that you will be promptly notified by email once the review is complete. We sincerely apologize for any inconvenience this may cause.
- Pradeep
Hi Tanay,
It looks like you submitted the projects a few days ago. Please allow up to five business days for your project to be reviewed.
~ Avery
Hi Nayeem,
We are going to check with the team and update you here as soon as we hear back from them. Thank you!
Hi Saif,
We are going to check with the team and update you here as soon as we hear back from them. Thank you!
Edit:
Thank you for waiting, Saif. As confirmed by our team, your project catalog is now active. You may log into your account to check.
Hi there,
When you create a project we will first review it before making it visible to clients. Our review includes making sure your project is complete, looks professional, and doesn’t violate our Terms of Service. Please note that it can normally take up to five business days for your project to be reviewed. That said, our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review the project you've submitted in case it goes over the regular time frame. Should any modifications are needed, our team will send you an email with details on how you can edit your project for approval.
Regarding your testimonial request, please note that it can take up to 10 days for the review to be completed. You can check this help article to learn more.
Lastly, it seems that your profile photo may not be a photo of yourself. Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful, and verifiable. Please check this help article for more information about profile pictures and visit our blog for more tips on choosing an awesome profile photo.
Hi Sarmad,
I'm sorry for the delay in reviewing your projects; they should now appear approved. Don't hesitate to let us know if you need further assistance.
Hi Bautista,
Please be aware that we scale images on Project Catalog to 1000x750 pixels, which is a 4:3 ratio. If your image’s original pixel number is significantly larger or smaller, or the original size is a much different ratio, it may not look good when scaled. Small pictures may look pixelated (blurry or fuzzy) when enlarged, for example.
You may visit this help article to learn more about adding picture-perfect images to your projects. Let us know if you need further assistance with a screenshot of what you can see from your end; we'll look further into that for you.
Hi Hiba,
We'll follow-up with the team and update you as soon as we hear back from them. Thank you!
Hi Hiba,
I sincerely apologize for the delay in reviewing your request. I understand how important it is for you to receive prompt feedback. Rest assured, we are actively working to address the delays in reviewing Consultations and Catalog projects to provide a seamless experience for our valued customers.
I want to inform you that Joanne has already taken the initiative to follow up with the team responsible for handling your request. They are aware of your submission and will prioritize reviewing it as soon as possible. We value your patience and appreciate your understanding during this time.
- Pradeep
Hi Samuel,
I've contacted the team handling the review for updates. I'll keep you posted on this thread whenever they respond with more information. We seek your patience and understanding while we sort this out for you.
