Aug 13, 2019 02:01:32 AM by Maitry P
How to change Name And Verified ID both from linked Account in Agency update me for that
as the person who was working with me had left the job and want my new memberto work on that so how to change that please reply me for that
Aug 13, 2019 03:06:53 AM by Goran V
Hi Maitry,
Freelancers can submit a name change request by updating their name in Settings > Contact Info. Our team will review the request and reach out to the freelancer with the results.
When a verification is requested our team is reaching out via ticket with detailed instructions on how to complete the process.
Regarding your new team member, they will need to be hired on a contract in order to be able to work on a the contract. Please keep in mind that sharing an account is a violation of our Terms of Service. Thank you.
May 31, 2021 08:21:42 AM by Bojan S
Hi Kanta,
Please check this help article for more information on how to update your profile photo. You can update your name by going to Settings and using the edit button.
Thank you!
May 31, 2021 09:33:45 AM by Bojan S
Hi Kanta,
Are you referring to your User ID? If so, then it can't be changed. You can check this help article for more information on which information could be changed under the Upwork account.
Thank you!
May 31, 2021 11:56:31 PM by Goran V
Hi Kanta,
If any additional verifications are needed our team will reach out to you directly and will assist you further. At the moment, you don't have any pending verifications. Thank you.
Jun 1, 2021 12:10:14 AM by Ashish G
Apr 26, 2022 01:58:59 AM by Mirza N
Hi Bojan, I want to change my identity verification i.e: Document Verification and Visual Verification but I see that there is not any option to change it , Can i do this ?
Apr 26, 2022 05:46:05 AM by Annie Jane B
Hi Mirza,
Thank you for reaching out to us. I would like to clarify that you can't initiate the ID verification process on your end. Could you please clarify if there are any issues with the documents you used in your verification process?
Jul 9, 2022 08:15:11 PM by Shruti K
I also want to change my govt. Id verification document. Actually they are not mine. I want to upload mine on upwork and I am ready to to all the verification procedure again, please help me out as fast as possible.
Jul 9, 2022 10:15:21 PM by Pradeep H
Hi Shruti,
Thank you for your message. Could you please clarify why would you like to update your verification documents? I see that your account is already ID verified and you have also completed visual verification on June 13th.
Thank you,
Pradeep
Nov 19, 2021 08:51:07 AM by Omar M
Hello,
I would like to kindly request to edit the name shown in the certificate of earnings and through the ID verification. It is not correct; an r was wrongly replaced by a z, and it is written backward since it is in Arabic font. If I may re-upload an ID like my driving license with my name in English letters that would be much better. thank you.
Nov 19, 2021 09:06:05 AM by Bojan S
Hi Omer,
We’ll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Jul 17, 2023 01:47:31 AM by Abdul Razzaq L
Hi I also want to change my identity verification as the identity verified on my account was not mine. Now when I have filled my payment method on account it is giving me alert sign and saying that my payment method had beed deactivited because my beneficiary name does not match my upwork account name.
Jul 17, 2023 04:15:14 AM by Sophie A
Abdul Razzaq L wrote:Hi I also want to change my identity verification as the identity verified on my account was not mine.
This control is in place to make sure freelancer working on Upwork are who they say they are as per Terms of Service. If not, they can't have access to the earnings and are facing account suspension.
Jul 19, 2023 12:18:40 AM by Abdul Razzaq L
No actually the problem is that the name of mine is correct and but i am not having my own bank account so I try to fill it with my husbands bank account but it is giving me alert what to do then?
Jul 19, 2023 02:15:28 AM by Pradeep H
Hi Abdul,
You need to add a payment method under your name and the name on your payment method must match the registered name on Upwork.
Thank you,
Pradeep
Nov 29, 2022 01:01:44 PM Edited Nov 29, 2022 01:26:05 PM by Ivanna P
I moved to another country so I need to update my Verified ID so it matches my new Tax Residence and Profile Location. Can you please assist me with this?
Nov 29, 2022 01:43:35 PM by Arjay M
Hi Ivanna,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. You may access your ticket and coordinate with the team on this page.
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