Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: How to refuse a refund

Active Member
Giada C Member Since: Sep 28, 2015
1 of 3

my client asked me 2 refunds but now, he know it was a mistake, and he wants to delete the request. I'm not able to refuse the requests of refund, maybe it's too old.
Please, I need support.

 

Thank you

 

Here the contract details: https://www.upwork.com/ab/f/contracts/20911598#milestones%2F20181209%2F20190107

 

Giada Chiarella

 

 

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 3

@Giada C wrote:

my client asked me 2 refunds but now, he know it was a mistake, and he wants to delete the request. I'm not able to refuse the requests of refund, maybe it's too old.


 Was that refunds for money that had already been released to you? In that case just cancel and ignore the requests.

 

Highlighted
Active Member
Giada C Member Since: Sep 28, 2015
3 of 3
Hi Petra,
Thank You for your reply.
There is a way ti know if these refunds have been already charged to me? In the previous message the link of the contact

Thank You
Giada
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS