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Re: I can not withdraw my money,what might be the issue

howardgraham
Active Member
Howard G Member Since: Jan 29, 2019
1 of 7

I can not withdraw my money,what might be the issue

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 7

re: "I can not withdraw my money,what might be the issue"

 

When you go to: Upwork -> Reports -> Overview

 

...is your money in the "Available" box?

Or is it in another box (Work in Progress, In review, Pending)?

 

Only money in the "Available" box can be withdrawn.

Screen Shot 2019-01-29 at 9.48.00 AM.png

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
3 of 7

Either you don't have any available funds yet (Check if there is anything under Reports > Available ) or you have not added a withdrawal method, or the withdrawal method was added less than 3 days ago, or you have not completed your tax info yet.


Edited to add: OR (and it looks like that is the case) your account was closed or suspended by Upwork.

 

 

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
4 of 7

The name on your account is supposed to be your legal name, Daniel.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 7

Jennifer M wrote:

The name on your account is supposed to be your legal name, Daniel.


...or the picture is supposed to be that of the account holder, not some random stranger.

That may well be why the account was suspended...

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
6 of 7

Petra R wrote:

Jennifer M wrote:

The name on your account is supposed to be your legal name, Daniel.


...or the picture is supposed to be that of the account holder, not some random stranger.

That may well be why the account was suspended...


yep, I can't say what I'm thinking, but I'm thinking it! lol

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 7

Hi Howard,

 

Please check the last notification on your account which details what steps you should take to lift the hold on your account. You should be able to access the notification with this link. Let us know if you need any more assistance.

~ Bojan
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