Jun 1, 2021 10:34:56 PM by Sayed H
Hello there!
I have sufficient funds on my Upwork profile but why I can't activate freelancer plus membership?
When I'm going to active membership plus they say- "Please add a billing method to continue."
Solved! Go to Solution.
Jun 1, 2021 11:53:46 PM by Pradeep H
Hi Sayed,
Thank you for your message. You will need to add a billing method while upgrading your membership plan so that you enjoy uninterrupted renewals of your membership every month even when you do not have sufficient earnings on your Upwork account. Rest assured, your membership payment will be attempted from your Upwork earnings first and then your billing methods in case you do not have sufficient funds in your Upwork account.
Thank you.
Pradeep H.
Jun 1, 2021 10:22:52 PM by Sayed H
Hello there!
I have sufficient funds on my Upwork profile but why I can't activate freelancer plus membership?
Jun 1, 2021 11:53:46 PM by Pradeep H
Hi Sayed,
Thank you for your message. You will need to add a billing method while upgrading your membership plan so that you enjoy uninterrupted renewals of your membership every month even when you do not have sufficient earnings on your Upwork account. Rest assured, your membership payment will be attempted from your Upwork earnings first and then your billing methods in case you do not have sufficient funds in your Upwork account.
Thank you.
Pradeep H.
Jun 2, 2021 12:53:15 AM by Sayed H
Thank you.
I thought I can purchase the plus membership with just my Upwork earnings without adding any payment method.
Aug 27, 2022 08:25:00 PM by Amjad a
Hello!
I want to purchase agency plus, but currently, I have no connects in my agency, when I try to purchase connect and upgrade for agency plus using my Upwork balance, but can't. Now I am trying to add billing methods, there is no edit and insert option to add a card number there in billing methods. These options are just hidden for me.
Please help me to activate agency plus!
Thank you!
Aug 28, 2022 12:55:48 AM by Pradeep H
Hi Amjad,
Thank you for your message. You cannot use your balance on your freelancer account to upgrade your agency membership. To add the a new billing method, you will need to switch to your Agency from the drop down on the top right of your Upwork page and choose the 'Billing & payments' option. You will need to click the 'Add a new Billing Method' button. You can try upgrading to the Agency Plus plan after your billing method is successfully added.
Thank you,
Pradeep
Aug 28, 2022 03:54:03 AM by Amjad a
Hello Pradeep!
Please check out the screenshot I have attached. The problem is that when I try to add billing there is no edit and insert option to add a card number there in billing methods. These options are just hidden from me. WHY?
Aug 28, 2022 04:56:36 AM Edited Aug 28, 2022 04:57:40 AM by Annie Jane B
Hi Amjad,
Thank you for reaching out to us. I checked this for you and I was not able to replicate the issue that you're having. Could you please try clearing your cache and cookies? Also, please make sure to use any of the supported browsers on this list. If the issue persists, please let us know.
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