Oct 7, 2020 11:48:02 AM by Yegor D
I can't get access to my account. I know email and password and answer to secret question but the login system tells me that the answer is wrong. When I press 'I forgot answer' button it sends me a warning email instead of email with 6-digit code. Can you help me figure that out please?
I'd really like to talk to a human from support instead of articles and bots.
Oct 7, 2020 12:02:04 PM by Naheed M
Hi Yegor D,
You are right, direct communication is far better than articles and things like that. It's a common problem. I have faced this issue many times. To fix this issue, I leave giving my email and password for a while and then give it 2 or 3 tries. In a few attempts, the password is accepted but even at other times the problem prolongs and never accepts the email address and password for which I seek help from the Support team. Please do the same.
All the best.
Thanks
Naheedmir
Oct 7, 2020 01:33:31 PM by Bojan S
Hi Yegor,
Could you please use this form provided in this help article to reset your password or security question? Let us know if you need any additional assistance.
Thank you!
User | Count |
---|---|
512 | |
490 | |
364 | |
292 | |
179 |