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Susanna's avatar
Susanna Z Community Member

I can't save my profile

Hello,

 

I've just created a profile but I can't save it. The website says that I should still complete it, but I wrote all needed informations and I don't understand what is stil missing. As possibilities I've only: “Review Application“, “Create a client Account instead“, “delete my profile“. I was wondering if I should wait for the official approval of the website or if I just did something wrong.

122 REPLIES 122
Karolina's avatar
Karolina Z Community Member

Hi! Dear All I have the same problem. I would be very grateful for your help!

Thiva's avatar
Thiva P Community Member

I tring to complete my profile. but always comes to Expertise level

Nikola's avatar
Nikola S Retiring Moderator

Hi Thiva,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Nikola's avatar
Nikola S Retiring Moderator

Hi Sheena and Karolina,

 

I shared this with our team and one of our team members will reach out to each one of you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Josephine's avatar
Josephine P Community Member

Hi there,

 

I've completed my profile – but it's taking me back around in a loop when I press 'preview profile' (the only option) at the very end. It's taking me back to 'expertise' each time and asking me to reselect my 'main service' and four 'types of work'.

 

Meanwhile, the added skills below are all those that exist already on Upwork so it can't be an issue there.

 

Have tried to chat to the bot to no avail. Please can someone assist?

 

Thanks

Nikola's avatar
Nikola S Retiring Moderator

Hi Josephine,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Reuben's avatar
Reuben T Community Member

I am stuck at the "Expertise" step in creating my profile on Upwork. It brings me back to that step multiple times upon clicking "Preview my profile" on the last step.

Nikola's avatar
Nikola S Retiring Moderator

Hi Reuben,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Muzammil's avatar
Muzammil H Community Member

No submit button after filing all necessary details while creating new profile.

Nikola's avatar
Nikola S Retiring Moderator

Hi Muzammil,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

Thank you,

~ Nikola
Estefan's avatar
Estefan G Community Member

Hello! I have also encountered this problem.

 

After completing all necessary fields, it keeps on taking me back to "Expertise".

 

I have tried it in two different browsers and on my android phone.

 

How do I fix this? Any help would be really appreciated. Thanks!

Luka's avatar
Luka C Community Member

Hello

I couldnt find an answer anywhere and cant get a hold of real person to talk to, only chat bots that dont provide any useful information so i am asking for help here.

When i finished setting up my profile typing in the phone number , it returns me to review everything again and again like a loop.

I cant do anything nor get any feedback that i have completed setting up my account.

If someone could help i would really appreciate.

Thank you

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Luka and Estefan,

 

I shared this with our team and one of our team members will reach out to each one of you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Gopal's avatar
Gopal G Community Member

The create profile is getting stuck with Preview Profile. 

Profile has been completed with Green Tick mark for all sections.I cannot find a Save or Submit anywhere.

As a result I'm unable to go any further. Please let me know what needs to be done?

Nikola's avatar
Nikola S Retiring Moderator

Hi Gopal,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Soumya's avatar
Soumya B Community Member

I can't submit my profile as the only options it sjows are 'preview profile' and 'back' even though I have been trying from various browsers and have also cleared cache. Each time it doesn't submit I have to fill out he expertise portion of the form again. Your help would be appreciated.

Emaan's avatar
Emaan S Community Member

I am facing the same problem. I have tried everything. Please help.
Nikola's avatar
Nikola S Retiring Moderator

Hi Emaan,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you,

 

~ Nikola
Tanish's avatar
Tanish P Community Member

Hey, 
I'm stuck in a loop in the profile creation form. 

Clicking preview profile at the end of the form leads me back to the top of the form. 
Do not see a submit button. Tried on multiple browsers. 
Cleared Cache and Cookies multiple times. 

Would appreciate any help. 

Nikola's avatar
Nikola S Retiring Moderator

Hi Tanish and Soumya,

 

I shared this with our team and one of our team members will reach out to each one of you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Daria's avatar
Daria R Community Member

Hello! I'm at the very beginning here. I don't have the 'submit' button to send my profile for review. Am I just blind or it's really working differently? How can I submit my profile?

Salima Mushtaq Ali's avatar
Salima Mushtaq Ali N Community Member

Hi Daria,

 

As far as I know, there are no such buttons. If there are I would love to know about it. By the way, I enjoyed reading your profile.

 

There is a thread on the forum where experienced freelancers voluntarily review the profile of a newcomer. I got mine reviewed there. Here is the link.

 

https://community.upwork.com/t5/New-to-Upwork/Get-Profile-Feedback-from-Experienced-Freelancers-on-U...

Daria's avatar
Daria R Community Member

Salima, thank you for your reply!


Oh, really? I meant when you first create a profile and fill it with info – it says you need to get approval from Upwork, so you can start working.


I filled everything, but there's no option to send it to tech support or whoever.
Is it a bag, or I just misunderstood everything?)


Nikola's avatar
Nikola S Retiring Moderator

Hi Daria,

 

I am sorry for the late response. One of our team members will reach out to you directly via a support ticket to assist you further. 

 

~ Nikola
Iina's avatar
Iina N Community Member

Hello!

I am trying to join Upwork, however I keep getting a repeating problem. The issue is that once I've fully filled in my profile, the site redirects me right back to the "Expertise" section, which is now surprisingly half empty. I have filled out the information again multiple times, however, the same issue occurs each time I reach the end. 

 

I have tried a different browser, incognito mode and clearing cookies and cache. Nothing helps - the expertise section always somehow ends up half empty, although I've filled in all the information correctly and the section showcases a green checkmark while I'm filling in the rest of the sections. When I get to the end, the green checkmark turns gray and suddenly half of the boxes in that section are empty again.

 

What can I do? Thanks!