Jun 20, 2021 07:59:53 AM by Danil H
Began to undergo visual verification.
I was told to change your profile photo, but when I start changing, an error appears!
Solved! Go to Solution.
Jun 21, 2021 02:04:00 AM by AleksandarD A
Hi Danil,
I followed up with the team handling your case and you should be all set now. The badge is showing on your profile. Let us know if you need further help.
Thank you.
Jun 20, 2021 09:06:19 AM by Nikola S
Hi Danil,
I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Jun 21, 2021 02:04:00 AM by AleksandarD A
Hi Danil,
I followed up with the team handling your case and you should be all set now. The badge is showing on your profile. Let us know if you need further help.
Thank you.
Jun 21, 2021 02:13:43 AM Edited Jun 21, 2021 02:15:59 AM by Gem J
Hi,
I used an ID photo in my upwork profile but I got an error saying
"Your profile photo does not meet Upwork Requirements. "
I find this odd as my photo is me, and is my ID photo. I have a plain white background and wearing a suit jacket so I don't know why I'm getting this error when other photos seems to be regular selfies....
Nevertheless, I tried uploading a new photo but I'm getting an error
"Unable to get a proper response from the server "
PLEASE HELP
Jun 21, 2021 02:27:48 AM by AleksandarD A
Hi Gem,
I'm sorry to hear about that. Could you please try updating your profile picture one more time and let me know if you still need help with this?
Thank you.
Aug 11, 2021 09:27:50 AM by Muhammad H
Nov 13, 2021 02:36:12 PM by Bumi S
Nov 13, 2021 04:08:29 PM by Luiggi R
Hi Bumi,
Could you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If you still can't upload it after checking that, then please try clearing your cache and cookies and using a different browser and see if the problem persists.
Jun 20, 2021 11:58:02 PM by Kayo M
I can't upload my profile picture. Please tell me what to do.
I want to exchange it.
The error message is as follows.
"Unable to get a proper response from the server."
Jun 21, 2021 01:21:40 AM by AleksandarD A
Hi Kayo,
Could you please try updating your profile picture again and let me know if you're still having issues with it?
Thank you.
Jul 17, 2022 11:20:12 AM by Yehor V
Hi,
Can't upload a new picture of myself. The error is "Unable to get a proper response from the server", even though the photo is bigger than 250x250, and has extension .jpeg, and is a clear photo of me.
Any help would be appreciated. Thanks in advance.
Jul 17, 2022 02:03:13 PM by Luiggi R
Hi Yehor,
I'm sorry to hear you're having trouble uploading your profile photo. A member of the Customer Support team will be reaching out to you via this ticket for further assistance.
Jun 21, 2021 11:04:06 AM by Cadette A
Hi Community ,
Thank you for checking on my 2 previous tickets #31940542 , #31940806 closed without assistance.
Please I'm uploading my profile picture as requested with all requirement but I still et the error message from the server, kindly check he attached for more assistance.
I beg you it's me and I will really appreciate for your assistance
Regards
Cadette
Jun 21, 2021 11:38:14 AM by Andrea G
Hi Cadette,
Could you please try uploading your new profile picture one more time?
Jun 21, 2021 12:01:39 PM by Cadette A
Hi Andrea,
Thank you so much for your assistance it has gone through, you are so helpful.
Much appreciated.
Regards
Cadette.
Jun 21, 2021 12:10:56 PM by Doa'a A
Jun 21, 2021 01:11:07 PM by Andrea G
Hi Doa'a,
Could you please try updating your profile picture one more time?
Jun 21, 2021 01:34:29 PM by Cadette A
Jun 22, 2021 01:42:35 AM by Rayan S
Hi,
I am unable to upload a profile picture after I initiated identity verification and it asked me to update my profile picture to match the guidelines.
It always gives me this error when I try to upload a picture:
"Unable to get a proper response from the server"
Jun 22, 2021 01:55:52 AM by AleksandarD A
Hi Rayan,
Thanks for reaching out to us. Could you please try uploading your profile picture one more time and let us know if you still need help with this?
Thank you.
Jun 21, 2021 09:23:59 PM by Priyantha S
I can't update my profile pic. I shows can't get a propper respond from the server. Plz help me.
Jun 21, 2021 11:04:03 PM by Joanne P
Hi Yasiru,
Could you please try using a different browser, or after clearing your cache and cookies? You might want to also check your internet connection and ensure that it is stable.
Jun 22, 2021 02:29:00 AM by AleksandarD A
Hi Priyantha,
You should be able to upload your profile picture now. Could you please check again?
Thank you.
Jul 3, 2021 05:37:50 PM by Hafiz Muhammad G
Jul 3, 2021 06:31:11 PM by Pradeep H
Hello Hafiz,
Thank you for your message.
Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you.
Pradeep.
Jun 22, 2021 06:00:39 AM by burak o
Hello there. I am also facing the same problem. "We can't get a response from the server when I want to change my photo." I get an error. Would you be interested please.
Jun 22, 2021 06:41:41 AM by AleksandarD A
Hi Burak,
You should have no issues changing your profile picture now. Could you please check and let us know if it worked for you?
Thank you.
Jun 23, 2021 01:39:12 AM by Elyza S
Jun 23, 2021 04:48:08 AM by AleksandarD A
Hi Elyza,
You should be able to change your profile picture on computer too. Have you tried clearing your cache and cookies or using a different browser to see if it helps?
Thank you.
Jun 22, 2021 09:42:54 AM by Muhammad H
Hello,
I'm getting an error while uploading my profile picture, it says: Unable to get a proper response from the server. I tried clearing the cache/cookies, going incognito, changing browsers but nothing is working so far. I also have tried different images and taking care of the photo specifications i.e. it should be 250x250 at least, max of 4000 pixels and 5MB.
Looking forward for your kind support.
Best regards,
Muhammad Hamza
Jun 22, 2021 10:49:57 AM by Andrea G
Hi Muhammad,
Could you please try uploading your profile picture one more time?
Jun 22, 2021 11:23:40 AM by Muhammad H
Hello Andrea,
It worked. Thanks for your support
Best regards,
Muhammad Hamza
Jun 18, 2021 12:31:08 PM by Abdulfateh B
I need to change my profile picture so I can complete the verification process, however, I am unable to? Everytime I upload a photo I get this response please help! I have attached the photo to my question.
Jun 18, 2021 02:01:04 PM by Bojan S
Hi Abdulfateh,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
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