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I didn't receive payment processing mail

Active Member
Alfin M Member Since: Dec 9, 2019
1 of 9

Hi, I didn't got any payment processing mail even after a week of my withdrawal? I am using direct to local bank account on Dec 2, and I didn't got any payment processing mail I used to get till today. Is there a problem on the system or I done somthing wrong? It's just fine on my withdrawals before. Please someone help me, thank you

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 9

Hi Alfin,

 

I checked and can confirm that your withdrawal was successful from our end. Please know that Direct to Local Bank transfers are processed up to four business days. If this transaction still hasn't reflected in your account after eight business days, you can come back here, and we'll be happy to look into this for you and assist you further. Please refer to this help article for more information about Direct to Local Bank Timings and Fees.

 

Thank you.

~ Aleksandar
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Active Member
Alfin M Member Since: Dec 9, 2019
3 of 9

Ho Aleksandar, thank you for the information. I'll wait untill 8 work days time pass, and look how it goes. Thank you for your reply. 

Active Member
Cielo Ann A Member Since: Jul 4, 2018
4 of 9

Did you receive your payment?

Active Member
Alfin M Member Since: Dec 9, 2019
5 of 9

A few days ago Upwork check on my withdrawal and there's some problem from US bank before it's trasnfer my payment to local bank because my name. For this time being the transfer is still on progress I think. It's been 3 days after my name issue clear in US bank and I met weekend, so I need to wait for a few days more to my local bank process I guess

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 9

Hi Alfin,

 

I checked your account, and it looks like our team is already assisting you directly via a support ticket. One of our team members has already updated your ticket providing further assistance regarding the funds you withdrew. Thank you!


-Joanne
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Active Member
Alfin M Member Since: Dec 9, 2019
7 of 9

Hi Joanne, thank you for helping me. I'll wait for these 2 days and ask my local bank as well. But if there's still something wrong I'll let upwork know later. Thank you

Active Member
Alfin M Member Since: Dec 9, 2019
8 of 9
Hello,
It's still the issue for the last time about my payment. So until this
morning (GMT +7) I didn't receive my payment yet, Is there any update from
Upwork side regarding my payment?

Thank you
Moderator
Avery O Moderator Member Since: Nov 23, 2015
9 of 9
Hi Alfin, I apologize for the delay as I had to check this with the team. A member of the Customer Support Team will reach out to you to assist you further with your concern.

-Avery
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