Apr 30, 2021 08:41:37 PM Edited Apr 30, 2021 08:43:46 PM by Farah Z
Apr 30, 2021 09:20:26 PM by Joanne P
Hi Farah,
Thanks for reaching out. You can request to remove feedback in two ways.
I can see that our team already assisted you with your concern. If you need further assistance, please feel free to update the ticket, and our team will be happy to assist you further.
Apr 30, 2021 09:45:48 PM by Farah Z
Apr 30, 2021 10:38:51 PM Edited Apr 30, 2021 10:40:33 PM by Viacheslav K
Farah Z wrote:
Hello Joanne,
Thanks for all the help.
I just have one more question: my JSS was 98% without this feedback. My client, however, left this feedback on 28th of April. Will it affect my JSS now that I’ve removed it?
Will it stay 98% as it is now?
Farah
Just wait for the JSS calculation first and remove the feedback if it goes below 90.
Also, don't ask clients multiple times to leave a feedback, since that can annoy them.
Oct 13, 2021 10:10:56 AM by Zou S
Oct 13, 2021 12:31:51 PM by Martina P
Zou S wrote:
Hello, I'm not very clear about this question. I can't give you an answer. I'm sorry.
Good to know! Was the question directed specifically to you, though?
Oct 13, 2021 12:36:48 PM by Amanda L
Zou S wrote:
Hello, I'm not very clear about this question. I can't give you an answer. I'm sorry.
Did you also notice that the question by others who do understand? Why comment if you have no clue on a thread that's 6+ months old?
User | Count |
---|---|
986 | |
469 | |
393 | |
364 | |
233 |