You don't have to request it. Close your contracts, withdraw any proposals you may have, withdraw your money, then close your account. It's all DIY.
Obviously wait until everything has been paid and all 4 tabs on your "Reports" page are at $0.00
Angie P wrote:
Is it safe to request a payment when I’m still waiting to receive a deposit into my bank account?
Yes, of course it is safe.
As you will be closing your account you need to withdraw your money anyway.
Of course it seems very strange that you'd rather not earn the money at all anymore than to wait a few days, but of course if you'd rather wait no time for $0 than 2 to 5 days for money you earned, good luck to you.
That said, you did the whole "I am closing my account" song and dance 2 years ago already, and are still here... If you think for one minute that anything happens any faster because you threaten to close your account: It won't.
Angie P wrote:
I’m so worried this is just unacceptable
What in the world are you "so worried" about? How many days has it been? Unless it has been 8 business days (not including holidays and weekends) it's still within normal parameters. If you only withdrew on Wednesday, it's only been 2 business days...
In 10 years on Upwork I have never heard of money vanishing. It either arrives in your bank account or bounces back to your Upwork account.
Thank you for reaching out to us. If you wish to close your freelancer account, you need to close all contracts, withdraw all proposals and ensure that all payments have been received and withdrawn.
Let us know if you need our assistance with closing your account and we will be happy to help.
Could you please send us more information about your Desktop app issues so that we can check and assist you further with that?
I recommend that you do not close your account, as doing so will provide no benefit to you.
It would be more advantageous to simply not use your account for now, while still retaining control over it.