ID Badge Verification

[#1]

Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee

[#2]

guys one more  thing,

I am from Lebanon I have only the option to verify my identity through a passport but I don't have one, and it is very hard to get a passport in Lebanon, what can I do ? please I need help I don't have much time 

[#3]

hello guys i have send my government ID to upwork but it got rejected, I don't know why, but I think because my photo on it was too old, what is the solution now ?, i  don't have any passport or anything help please, and it is hard right now to make new passport ok new government ID

[#4]

Contact Support

[#5]

?

[#6]

Hi Mohamad,

I checked and it looks like the team already reached out to you on this support ticket with more information regarding your verification. Please refer to the ticket and feel free to follow up there in case you have any questions.

Thank you.

[#7]

Hi guys, I'm a newcomer. As I just created my account a few days ago, I want to verify my identity to submit proposals. However, it keeps showing "We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue." everytimes I hit the "Get started" button. Been trying this for days.

Any ideas to help?

Thanks.

[#8]

Hi Bach,

One of our team members already reached out to you directly via this support ticket to assist you further.

Thank you.

[#9]

Hi everyone,

I'm newbie and now I'm having visual verification problem. Can anyone tell me how to fix it or who to contact to fix this. Thank you!
Best regards

[#10]

Hi The Phon,

I checked and you should be able to click on the Continue button to complete visual verification. Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists? If the button is still greyed out please let us know.

[#11]

Hi Andrea,

I have tried many times but the results are the same. I deleted all of my
history as well as cache, I also try on Chrome, saferi but the response was
the same. I clicked on the continue button and another box appear but in the end the caution "We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue". 

[#12]

Thanks for following up, The Phon. We'll have someone from our team will reach out to you via support ticket in order to assist you further.

[#13]

Hi There, 

I am trying to help set up someone new to UPWORK. 

My question is:

When do you do the visual verification?

Do you have to be invited to be verified? If yes, how do you get the invitation?

Do you need to get your first job first?

As some information says you have to get verified first and then on another post I read that you need to be notified to be verified? I really need a detailed accurate answer, please.

Thanking you.

[#14]

Hello,
The visual verification is one steps of account verification process. You can do it after being alerted to verify your account.
You will get the request to verify your account by mail. It will also be seen on top of your profile(find job page).
You need to complete your first project before upwork send you the request to verify your account.
Thanks,
Bruno

[#15]

Hi Vanessa,

Once freelancers become eligible/required we notify them when they log into their Upwork account. You can check this help article for more information.

Thank you! 

[#16]

Hi There

once upon I tried to verify my ID and submitted the required documents but after some days. it does not verify and emailed me for verification again. But now the option of verification is passive and I can't verify my ID Please help me 

I'm very anxious about that and I want to verify my accont

PLEASE GUYS HELP ME

Thanks

Shehzad

**Edited for community guidelines**

[#17]

Hi Shehzad Hussain,

I checked this for you and our team has reached out to you just already regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account. 

Thank you! 

[#18]

On my government ID card, my name is single, and Upwork does not accept a single name, Also suspended my Upwork account. Can anybody tell me what should I do? Already it takes almost my 1 week. I can't send a proposal for any job. I don't know what to do? 

[#19]

Hi Asad,

I checked this for you and our team has reached out to you just recently regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account. 

Thank you!

[#20]

I have already answered that email. Also, I fulfill the Upwork requirement as well. Kindly look into this matter and resolve my problem.
Thank you

[#21]

Hi Asad,

It looks like our team has updated your existing ticket regarding this case just recently. If you have any additional questions please post them on that ticket for further assistance.

Thank you for your patience!

[#22]

hi,

a week ago i have submitted my ID for verification and yesterday i did a visual verification with upwork agent which was successful however the ID part still on review and is taking a long time when it says it takes just up to 48 hours ( 2 days ) and i'm afraid my account will be suspended or something and i'm currently doing my first job.

i have attached a picture on how it looks on my profile.

thanks in advance and have a nice day

[#23]

Hi Yassine,

I followed up with the team and it looks like you got your ID Badge already! 

If you need any further assistance please let us know.

[#24]

thanks , i'm happy to be a new member of upwork family .

you can close this as it's already resolved.

thanks and stay safe

[#25]

Hello, 2 days ago I did Identity verification on my account.
But still showing this message on my account. (Financial transactions for **Edited for Community Guidelines** have been limited. Please check your email for additional information or contact customer support.)
I can't send a new proposal, I already lost my pending proposals. Please help me.

**Edited for Community Guidelines**

[#26]

Hi Prosenjit,

I followed up with the team handling the review of your latest submission. Your account should be updated soon.

Thanks!