May 28, 2021 12:04:12 PM Edited Jul 2, 2021 09:12:01 AM by Valeria K
Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee
Solved! Go to Solution.
Oct 1, 2021 11:09:33 AM Edited Mar 17, 2022 11:16:02 AM by Andrea G
Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Sep 2, 2021 11:28:28 AM by Andrea G
Hi Cherrie,
Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria,
Sep 3, 2021 04:43:55 AM by Nimesha K
I created Upwork account a few years ago but I did not work until now. As well, I did not do ID verification. Now I want to verify my identity and work on this website. So, I want to know, can I continue work from now on this website? And Can I get ID verification?
Sep 3, 2021 04:45:28 AM by Martina P
Nimesha K wrote:I created Upwork account a few years ago but I did not work until now. As well, I did not do ID verification. Now I want to verify my identity and work on this website. So, I want to know, can I continue work from now on this website? And Can I get ID verification?
You can work even if you are not verified yet. Don't worry about it, if upwork wants to do your verification, they'll ask you.
Sep 3, 2021 05:02:50 AM by Azer M
Sep 3, 2021 05:17:10 AM by Aleksandar D
Hi Azer,
I'm sorry about the delay. I checked with the team and you should be all set now. Let us know if you need further help.
Thank you.
Sep 7, 2021 10:20:41 AM by Muhammad Ahmad H
Hey,
Around 3 days ago... When I was about to purchase connects Upwork asked me to reverify my identification..
and now its been 3 days I am sill waiting to get Reverifiyed... !!
Matter is ... I am out of connects... and Cannot buy more as It says your account is being reviewing.. !!
Isn't annoying... As I am unable to submit Proposals...
Please guide
Sep 7, 2021 11:26:02 AM by Bojan S
Hi Muhammad Ahmad,
It looks like you've already successfully completed the verification process. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Sep 7, 2021 11:31:55 AM by Mansoor K
Hello everyone, I need ID verification and Badge verification. please anyone can help me?
Sep 7, 2021 11:46:09 AM by Martina P
Mansoor K wrote:Hello everyone, I need ID verification and Badge verification. please anyone can help me?
You can't request either of them. Wait until you hear from upwork.
Sep 9, 2021 12:02:09 AM by Priyadarshani P
I need to verify my ID. but I was not asked to do that. It has been about three weeks since the profile was completed. Are there any reasons not to verify my identity card? Inform.
thank you
Sep 9, 2021 12:47:13 AM by Nikola S
Hi Priyadarshani,
I checked and it doesn't look like you are required to complete any verification process at the moment. Only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.
Sep 9, 2021 05:40:55 AM by Nikola S
Hi Hina,
I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.
You can find more information in this help article.
Sep 9, 2021 06:58:21 AM by Neelam A
id verified option error and did not open the page how I can solve this?
Sep 9, 2021 08:15:27 AM by Bojan S
Hi Neelam,
I checked and it doesn’t look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.
Thank you!
Sep 9, 2021 08:22:02 AM by Mintautas K
Hey!
When i tried to verify my ID, my drivers license got rejected. when i tried to veryfy it again, the support chat said to have a video chat to confirm my ID. It said that the link to the video chat is sent to my email. but it never did. Could i request vor an ID verification please?
Sep 9, 2021 09:45:34 AM by Bojan S
Hi Mintautas,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Sep 10, 2021 03:40:27 AM by Omer K
this is not fair behavior, according to whom and according to what account verification is done. I've been sending emails for more than a month, no progress. I want to verify my account.
Sep 10, 2021 04:07:16 AM by Nikola S
Hi Omer,
I checked and it doesn't look like you are required to complete any verification process at the moment. I would like to clarify that only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.
Dec 1, 2021 02:05:07 AM by Chigozie M
Hi, I am currently having trouble with verifying my face on Upwork because I keep getting the message “face not detected”. I have tried all I could including coming outside in broad daylight as well as standing in front of a dark background, all to no avail. Please, how do I solve this problem? Thanks for your help.
Dec 1, 2021 04:51:06 AM by Avery O
I apologize for the delay as I looked into this further, Chigozie.
The team has reached out to you through an email support ticket to assist you further with your concern.
Sep 11, 2021 11:51:00 AM by Ngo M
Sep 11, 2021 12:43:59 PM by Andrea G
Hi Ngo,
I was not able to replicate any issues. Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists? If so, please send a screenshot so we could check.
Sep 13, 2021 12:17:37 AM Edited Sep 13, 2021 12:19:14 AM by Aleksandar D
Name changed, but not showing when submitting government id, My previous name on Upwork was Hassan **Edited for Community Guidelines** (my nickname), Now I have changed it to Atshan Ullah **Edited for Community Guidelines** (my legal name), but when I want to submit the official Government id, it still says my old name. Any solution for this.(by the way its already changed to my legal name in contact info tab.)
**Edited for Community Guidelines**
Sep 13, 2021 12:28:01 AM by Aleksandar D
Hi Atshan,
I checked with the team and you can continue with the verification regardless of the old name showing on the form.
Thank you.
Sep 13, 2021 11:33:36 AM by Atshan Ullah K
Hi' i have changed my profile name but when i go to submit a government id it shows my old name
Sep 13, 2021 02:31:20 AM by Manuel J
Hello,
I'm having trouble with Upwork's verification. I've uploaded my ID document and am now supposed to take a selfie. But whenever I do this (use my phone camera and position my face in that circle), it tells me "Smile to take a picture". And every time right after I smile, the text changes to "No face found".
Is this software kidding me? Of course it detects a face, because always 0.1s after I smile it changes the text. But why won't it accept my face?
Thanks for any help.
Sep 13, 2021 04:17:31 AM by Aleksandar D
Hi Manuel,
I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further with the verification.
Thank you.
Sep 14, 2021 09:04:51 PM by Shoaib K
Could you please help me with the proposal sending problem. I'm totally new on this web site and cant understand why the button "Send a proposal" is not active. However, when I just registered this button was active.
Sep 14, 2021 11:02:16 PM by Joanne P
Hi Shoaib,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Sep 14, 2021 11:41:27 PM by Martina P
Shoaib K wrote:Could you please help me with the proposal sending problem. I'm totally new on this web site and cant understand why the button "Send a proposal" is not active. However, when I just registered this button was active.
Has you profile been suspended? It seems to be unavailable.
Sep 15, 2021 12:41:54 AM by Aleksandar D
Hi Shoaib,
I see the team asked you to verify your identity and earn the ID Verification Badge. As you didn't complete the verification within 7 days, your account was put on hold. The hold is preventing you from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Also, any active proposal that has been submitted is canceled. However, the hold doesn't affect your ability to work on existing contracts. To remove the hold, please go to Settings > Identity Verification and start the process.
Thank you.
Sep 15, 2021 01:25:40 AM by Thalia Joy B
I want my identification to be verified I know my id is already verified but I want to have the verified badge. I searched for it on youtube, but in that video that person has "identity verification" in his account settings, I can't find it in my settings. I searched for answers in Upwork's help but it only gave me the link of identity verification in which every time I click it, an error occurred pops up.
Sep 15, 2021 01:43:13 AM by Aleksandar D
Hi Thalia,
I checked and it doesn't look like you are required to complete any verification at the moment which is why you can't access the page. The team will let you know if there is a need for any verification in the future.
Thank you.
Sep 15, 2021 02:27:22 AM by Thalia Joy B
Sep 15, 2021 02:57:14 AM by Aleksandar D
Hi Thalia,
Verification cannot be requested. The team will let you know if there is a need for any verification in the future.
Thank you.
Sep 15, 2021 09:04:28 AM by Thalia Joy B
Sep 15, 2021 10:13:18 AM by Andrea G
Hi Thalia,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
May 10, 2020 11:46:15 AM by Nestor N
Last friday, my account was suspended with pending verification of identity, when my account got back, all my proposals (52) were withdrawn by the system. I demand that I either you make it active again or I get back my connects.
May 10, 2020 11:54:09 AM by Petra R
Nestor N wrote:Last friday, my account was suspended with pending verification of identity, when my account got back, all my proposals (52) were withdrawn by the system. I demand that I either you make it active again or I get back my connects.
Had you reacted when you were originally asked to verify your identity, this would not have happened.
You don't get to "demand" anything.
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