ID Badge Verification

[#1]

Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee

[#2]

Hi Andrew,

Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria,

[#3]

Hi,

I'd like to know if I can still continue working even if I don't have a government ID yet. My passport has already expired and I only have my philhealth ID and company ID available. I passed the Video verification identity though.

[#4]

You are not required to stop working on Upwork due to an expiration of an ID.

But to minimize the chance that you might have problems, it makes sense to maintain valid local government-issued ID.

In case you are selected for a random identity verification check.

[#5]

I see. Thank you for the prompt reponse. It's just that where I live (Philippined), we're on lockdown situation and we can't go outside to get those IDs and I only have until 5/12 to complete this or else my pay with the client I'm working on can't be withdrawn. 😞 I was hoping they'd accept my philhealth ID.

[#6]

Hi Jobelle,

Unfortunately, the type of ID you have submitted is not acceptable Please check this help article for more information about the acceptable ID types. 

Please note that freelancers that are required to verify but do not do so within 7 days of our notification will have their accounts placed on hold. The hold will prevent freelancers from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will also be canceled. The hold will not affect your ability to work on existing contracts. 

Once you successfully pass the verification process, this hold will be removed. 

Thank you!

[#7]

Hello! 

I have the same problem currently. I just had my first job offer (yey!) and Upwork is asking me to verify my identity to avoid putting my account on hold. I'm also a student in the Philippines. Unfortunately, we're still under lockdown so I can't really request for a NBI clearance. I have no other government issued ID other than my PSA birth certificate. I'm wondering how this problem was resolved? And what can I possibly do about it?

Thank you very much!

[#8]

Hi Aubienne,

I checked with the team handling your case and they confirmed that your PSA birth certificate can't be used for verification. 

Feel free to check out this help article for the list of acceptable documents for verification.

[#9]

Hi, I also have the same problem, what did you do?

[#10]

Hi Celine,

I checked and it looks like you already created a support ticket regarding the verification. I'll follow up with the team handling your case and you can expect an update very soon.

Thank you.

[#11]

Hope to hear from you soon, thank you!

[#12]

Why my profile settings does not have the Identity verification button?

[#13]

Hi Eerie-An,

I checked and it doesn't look like you are required to complete any verification at the moment which is why you don't see the page in your Settings. The team will let you know if there is a need for any verification in the future.

Thank you.

[#14]

Hi Aleksandar,

Thank you for your quick response . I appreciate the attention you are giving to this issue. 

Alll the best!

Eerie-An

[#15]

Action required: Your account has been restricted until you complete Identity Verification. ??

why ???

[#16]

---

Moataz D wrote:

Action required: Your account has been restricted until you complete Identity Verification. ??

why ???

---

Because those are the rules. If you don't complete the verification, you won't be allowed to use Upwork. 

[#17]

Hi Moataz,

I checked your account and it looks like you have already completed the verification process and there is no longer any limitation placed on your account. The ID badge has already been added to your profile as well. Could you please check again? 

[#18]

Hi moderators!

I want to ask how long does it take to get my account verified? Since I've already submit my ID's pictures but I don't see the ID Verification tab in my setting and also not receive any email. Thank you for your time and support

[#19]

Hi Uyen,

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future. Feel free to check out this help article to learn more.

[#20]

I can see some profile have Phone number and ID verified badge on verifications section. But for me I can not see it. How can I add this badge on my profile?

[#21]

Hi Jahangir,

I can see that you already have the ID Verification Badge on your profile. Regarding the phone verification badge, we used to offer phone verification at freelancers' requests and some freelancers who completed it then may still have legacy badges. However, we don't offer this process at the freelancers' request anymore. 

Thank you,

[#22]

Thanks, but I can see some of new account.

[#23]

Hi Jahangir,

You can share the profile URL with me via PM (click on my name) so that our team can investigate this further. Thank you.

[#24]

please verify my Id I cont work Upwork

[#25]

Hi Inoka, 

At the moment, you don't have any pending verifications. Once you're required to verify your profile, our team will reach out to you directly with detailed instructions. Thank you.

[#26]

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