May 28, 2021 12:04:12 PM Edited Jul 2, 2021 09:12:01 AM by Valeria K
Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee
Solved! Go to Solution.
Oct 1, 2021 11:09:33 AM Edited Mar 17, 2022 11:16:02 AM by Andrea G
Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Feb 22, 2022 08:56:57 AM by Andrea G
Hi Luana,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Feb 22, 2022 10:35:43 AM by Jessica B
Hello, I have been waiting for someone to reach out to me to redo my id verification, how do I get help?
Feb 22, 2022 01:42:07 PM by Bojan S
Hi Jessica,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Mar 13, 2022 11:09:49 AM by Muhammad H
Hi Andrea,
I have successfully verified the visual verification but still, my account got on hold due to document I guess, but on the document option, it is written that its in-process, and it's been around 8 to 9 days,
could you please help me how can I lift that hold?
Mar 13, 2022 12:18:31 PM by Valeria K
Hi Muhammad,
I'm following up with the team about your account status. They'll look into it as soon as possible and provide an update.
Thanks for your patience while we're getting this resolved.
Mar 16, 2022 12:44:30 AM by Jireh Esther R
Hi Andrea, I was wondering if you can help me?
I am trying to verify my ID, but my country isn't on the list
What should I do?
Thanks
Mar 16, 2022 02:24:39 AM by Nikola S
Hi Jireh,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via email to assist you further.
Mar 16, 2022 03:00:31 AM Edited Mar 16, 2022 03:12:09 AM by Nikola S
Good day Ms Andrea,
I have a problem with my Upwork Account and have tried all the neccessary steps to be verified and unfortunately I was unable to be Verified completely since the Identity Verification does not show on my Upwork Account. Will you please help me be Verified like the rest?
**Edited for Community Guidelines**
Mar 16, 2022 03:13:50 AM by Nikola S
Hi Flordeliza,
Thank you for reaching out to us. I checked and it doesn't look like you are required to complete any verification process at the moment. I would like to clarify that If you become eligible/required, we will notify you when you log into your Upwork account.
You can find more information about verification here.
Sep 29, 2021 10:19:17 AM by Ahad B
how i can make me able to get email from Upwork that now you are able to be verified
Sep 29, 2021 11:16:54 AM by Andrea G
Hi Ahad,
It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Oct 7, 2021 03:20:33 AM by Luiggi R
Hi Mazharul,
It doesn't look like you need to verify your account yet. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Sep 30, 2021 12:34:11 AM by Rizwan K
Hi,
I am a new freelancer, facing a problem while Visual verification using mobile CAMERA. It encountered an error with No Face detected.
Please help me out to fix this issue.
Sep 30, 2021 04:21:42 AM by Aleksandar D
Hi Rizwan,
I'm sorry to hear about your troubles with the verification. I followed up with the team handling your case and you can expect an update on your support ticket very soon.
Thank you.
Mar 31, 2020 02:16:28 AM by John Michael G
Hey, thanks for checking this thread. I need help with regards to my identity verification. I just got a notice today that I have to do this verification. However, I only have my School ID since I am still a student, and my PSA (Philippine Statistics Authority) Birth Certificate but it doesn't have my photo on it.
I live in the Philippines and Upwork also accepts NBI Clearance, it's the fastest document I can get but I cannot apply for it yet since we are under Enhanced Community Quarantine because of Covid-19. I cannot go out since I am still a student (only adults are able to go out) therefore, I cannot apply and get my NBI Clearance.
I would like to ask if the PSA Birth Certificate is accredited by Upwork or not since it's the only government-issued document I have excluding my government-issued School ID. Thank you!
Mar 31, 2020 02:21:27 AM by Petra R
John Michael G wrote:I cannot go out since I am still a student (only adults are able to go out)
If you're not 18, you can't work on Upwork anyway.
Mar 31, 2020 03:00:48 AM by John Michael G
"All students from pre-school, daycare, elementary, college, and unemployed postgraduate students and persons aged 65-years-old are under a 24-hour curfew. "
Only employed graduates and under 65 years old can go out as we have a curfew here.
Mar 31, 2020 03:32:57 AM by Petra R
fair enough, it was your use of the word "adults" that gave the impression that you might not be one.
Mar 31, 2020 03:47:26 AM by Goran V
Hi John,
I understand the difficulties in this situation and please give me some time to check this further with our team. Just to confirm, you also have a ticket with our team with number 28188747 and you can follow up directly there with any additional private details. Thank you.
Apr 12, 2020 06:44:00 AM by Toasha J
Apr 12, 2020 08:39:12 AM by Aleksandar D
Hi Toasha,
Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.
Thank you.
May 6, 2020 10:27:23 AM by Jobelle U
Hi,
I have the same concern aforementioned. I only have my passport but that got expired and I can't go out due to the lockdown situation. I'm also in the Philippines. I only have my philhealth ID left but it's not being accepted as a valid ID. I passed my Video verification test though.
Sep 30, 2021 11:31:02 AM by Andy Flor C
Hello Goran V.
I'm also in the Philippines and have a similar problem. I have a Resident ID card which government issued. I have submitted the front and back ID screenshot but still, it's not accepted as a valid ID. Please guide me to pass Identity Verification.
Thank you,
Andrew
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