May 28, 2021 12:04:12 PM Edited Jul 2, 2021 09:12:01 AM by Valeria K
Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee
Solved! Go to Solution.
Oct 1, 2021 11:09:33 AM Edited Mar 17, 2022 11:16:02 AM by Andrea G
Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Feb 24, 2022 09:44:33 AM by Muhammad A
It's been three days since I verified my account, but no one has. please help me
Feb 24, 2022 11:25:53 AM by Bojan S
Hi Muhammad,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Feb 24, 2022 01:56:29 PM by Mohamed W
Hello, I am trying to verify my identity to release funds, however, the system keeps saying " We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue. " Does anyone know how can I fix this issue? I have contacted customer service 4 times with no response.
Thanks,
Mohamed
Feb 24, 2022 04:17:34 PM by Joanne P
Hi Mohamed,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Feb 24, 2022 06:15:43 PM by Mohamed W
Feb 24, 2022 09:06:06 PM by Pradeep H
Hi Mohamed,
Thank you for your message. Please don't hesitate to follow up with the relevant team directly on your support ticket if you have additional questions regarding your concern.
Thank you
Pradeep
Feb 25, 2022 10:15:16 PM by Mohamed W
Hello Pradeep,
I have followed up with the team and we currently are working to get the issue resolved.
Thank you for your response,
Mohamed
Feb 26, 2022 07:29:41 AM by Balogun O
Hello community,
I am unable to check my profile picture to verify my identity after completed my first job on upwork
Feb 26, 2022 09:06:54 AM by Nikola S
Hi Balogun,
I shared your request with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Feb 26, 2022 09:57:02 PM Edited Feb 26, 2022 09:57:19 PM by Mohamed W
Hello,
I have responded to both tickets that were sent to me regarding the matter. After uploading the documents, I have received an email that says my account was verified. However, I am still having the same issue.
Please help,
Thanks,
Mohamed
Feb 26, 2022 10:58:47 PM by Pradeep H
Hi Mohamed,
Thank you for your message. Please allow 24-48 hours for the team to review and respond to your request.
Thank you
Pradeep
Feb 27, 2022 01:57:53 AM by Altamash A
Before Bidding, I need to verify identity as no one will be prepared to hire an unverified freelancer.
I do not have access to verification link.
Need assistance.
Feb 27, 2022 02:06:06 AM by Sushant B
If the identity verification tab is not available, you're not required to verify your identity yet. In most cases, the tab unlocks when a freelancer gets his first contract. You can bid on whatever projects you want.
Feb 28, 2022 08:47:18 PM Edited Feb 28, 2022 10:48:33 PM by Pradeep H
Hello,
I have a concern with regards to profile verification. I wanted my profile to be verified, however, the "Identity Verification" tab is not visible on my settings. See attached screenshot.
Please let me know if there is a new way of getting verified.
Thanks,
Azeriel
**Edited for Community Guidelines**
Feb 28, 2022 10:49:57 PM by Pradeep H
Hi Azeriel,
Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.
Thank you
Pradeep
Feb 28, 2022 09:34:44 PM by Lira J
I just landed my first job here in Upwork and it asks to verify my identity using a Valid ID. But, I am processing my Valid IDs at the moment and this will take months because of the new system due to the pandemic.
My question is, what will happen to my current contract? Will I not be able to continue working?
The verification process is only until March 6, 2022, and my account will be on hold, I think.
Feb 28, 2022 11:04:06 PM by Pradeep H
Hi Lira,
Thank you for your message. You will be allowed to continue working on the current contract but your account may be placed on hold to limit your ability to continue on Upwork until you complete the requested verification.
Thank you
Pradeep
Mar 1, 2022 02:38:23 AM by Lira J
Thank you, Pradeep. But, my client can still be able to pay me, right?
Mar 1, 2022 02:53:29 AM by Goran V
Hi Lira,
Yes, that is correct, your client will be able to pay you. Thank you.
Mar 2, 2022 01:02:41 AM by Yen V
Hi,
I cannot find the Identity Verification tab? What's wrong with my account? And what should I do?
Thanks for your reply!
Mar 2, 2022 01:11:20 AM by Goran V
Hi Hai,
At the moment, you don't have any pending verifications. Once you're required to verify your profile, our team will reach out to you directly. Thank you.
Mar 4, 2022 10:14:21 PM by Yen V
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