Solved: ID Badge Verification - Page 52

Valeria K · ‎05-28-2021

Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee

Andrea G · ‎10-01-2021

Hi Get,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~Andrea

View solution in original post

Muhammad A · ‎02-24-2022

It's been three days since I verified my account, but no one has. please help me

Bojan S · ‎02-24-2022

Hi Muhammad,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you!

~ Bojan

Mohamed W · ‎02-24-2022

Hello, I am trying to verify my identity to release funds, however, the system keeps saying " We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue. " Does anyone know how can I fix this issue? I have contacted customer service 4 times with no response.

Thanks,
Mohamed

Joanne P · ‎02-24-2022

Hi Mohamed,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

~ Joanne

Mohamed W · ‎02-24-2022

Thank you for the update, please let me know if I can provide any information regarding the matter.

Kind regards,

Mohamed

Pradeep H · ‎02-24-2022

Hi Mohamed,

Thank you for your message. Please don't hesitate to follow up with the relevant team directly on your support ticket if you have additional questions regarding your concern.

Thank you

Pradeep

Mohamed W · ‎02-25-2022

Hello Pradeep,

I have followed up with the team and we currently are working to get the issue resolved.

Thank you for your response,

Mohamed

Balogun O · ‎02-26-2022

Hello community,

I am unable to check my profile picture to verify my identity after completed my first job on upwork

Balogun O · ‎02-26-2022

Please I need help

Nikola S · ‎02-26-2022

Hi Balogun,

I shared your request with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

~ Nikola

Mohamed W · ‎02-26-2022

Hello,

I have responded to both tickets that were sent to me regarding the matter. After uploading the documents, I have received an email that says my account was verified. However, I am still having the same issue.

Please help,

Thanks,
Mohamed

Pradeep H · ‎02-26-2022

Hi Mohamed,

Thank you for your message. Please allow 24-48 hours for the team to review and respond to your request.

Thank you

Pradeep

Altamash A · ‎02-27-2022

Before Bidding, I need to verify identity as no one will be prepared to hire an unverified freelancer.
I do not have access to verification link.
Need assistance.

Sushant B · ‎02-27-2022

If the identity verification tab is not available, you're not required to verify your identity yet. In most cases, the tab unlocks when a freelancer gets his first contract. You can bid on whatever projects you want.

Pradeep H · ‎02-28-2022

Hello,

I have a concern with regards to profile verification. I wanted my profile to be verified, however, the "Identity Verification" tab is not visible on my settings. See attached screenshot.

Please let me know if there is a new way of getting verified.

Thanks,

Azeriel

**Edited for Community Guidelines**

Pradeep H · ‎02-28-2022

Hi Azeriel,

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you

Pradeep

Lira J · ‎02-28-2022

I just landed my first job here in Upwork and it asks to verify my identity using a Valid ID. But, I am processing my Valid IDs at the moment and this will take months because of the new system due to the pandemic.

My question is, what will happen to my current contract? Will I not be able to continue working?

The verification process is only until March 6, 2022, and my account will be on hold, I think.

Pradeep H · ‎02-28-2022

Hi Lira,

Thank you for your message. You will be allowed to continue working on the current contract but your account may be placed on hold to limit your ability to continue on Upwork until you complete the requested verification.

Thank you

Pradeep

Lira J · ‎03-01-2022

Thank you, Pradeep. But, my client can still be able to pay me, right?

Goran V · ‎03-01-2022

Hi Lira,

Yes, that is correct, your client will be able to pay you. Thank you.

~ Goran

Lira J · ‎03-04-2022

Thank you, Goran.

Yen V · ‎03-02-2022

Hi,

I cannot find the Identity Verification tab? What's wrong with my account? And what should I do?

Thanks for your reply!

Goran V · ‎03-02-2022

Hi Hai,

At the moment, you don't have any pending verifications. Once you're required to verify your profile, our team will reach out to you directly. Thank you.

~ Goran

Yen V · ‎03-04-2022

Hi,

Thank you for your answer.

It's quite strange to my account. I don't have an "identity verified" badge
but I still can submit proposals. Is there something wrong?

Kindly take note that my account was created several years ago and I just
come back this year.

Please help to check if it is possible.
Many thanks for your help!

Best regards.
Hai Yen

Solomon M · ‎03-02-2022

My identity verification is not going through. Kindly Assist