Solved: ID Badge Verification - Page 55

dani_arch · ‎05-28-2021

Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee

AndreaG · ‎10-01-2021

Hi Get,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~Andrea

View solution in original post

g_vasilevski · ‎03-09-2022

Hi Aafia,

Our team will review your ID as soon as possible and will reach out to you with the results. Thank you.

~ Goran

cc053b0c · ‎03-09-2022

Dear Support,

My account is currently on hold, I wasn't able to verify it via Upwork but I linked my verified PayPal to Upwork account but that hasn't resolved my problem.

How else would I get my account verified?

Regards,

Mubanga Chanda

LuiggiR · ‎03-09-2022

Hi Mubanga,

I'm sorry to hear you're having trouble completing the verification process. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi

12d900e6 · ‎03-09-2022

I have cleared my ID Verification, have a blue badge but still on hold. Can someone kindly explain this?

LuiggiR · ‎03-09-2022

Hi Ramsha,

I can see that you have been already granted the ID Verification Badge. If you can't see it on your end, try clearing your browser cache and cookies. Note that it may take some time to reflect.

~ Luiggi

12d900e6 · ‎03-09-2022

Hi Luiggi, Thanks for the response,

I can see the badge but my account in on hold, all of the proposals have been withdrawn. I am not visible to any client, even active proposals are withdrawn and all work is ceased. I verified ID, but I have lost all my proposals, will they be all revived?

AveryO · ‎03-10-2022

Hi Ramsha,

I apologize for the delay. I looked into this further, and I can see that you missed verifying your account by the deadline. As such, a temporary hold on your account was placed, and your proposals were withdrawn. When you receive a notice to verify your account, it would be best to complete it by the deadline to avoid any hold on your account.

~ Avery

designsbyjay · ‎03-10-2022

While trying to verify my account, it got a lock on it and I am no longer able to take gigs. I can't find any way to contact customer support about this issue. Is there not a number I can call them at? or an e-mail address?

NikolaS · ‎03-10-2022

Hi Julia,

Thank you for reaching out to us. I shared your concern with our team and one of our agents will reach out to you directly via email to assist you further.

~ Nikola

designsbyjay · ‎03-10-2022

Thank you!!!

lmash · ‎03-10-2022

I did my identity verification but still, my account was suspended.
please solve this problem and free my account. I am waiting for your response

NikolaS · ‎03-10-2022

Hi Abdullah,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

~ Nikola

5d64e7d1 · ‎03-09-2022

Yesterday I received a message from upwork saying my account is temporarily suspended as I haven't verified it. NEVER BEFORE had I received IDENTITY VERIFICATION or ACCOUNT SUSPENSION message (on upwork notifications or email).

I then verified my account a few hours after the message. But today when I checked my proposals, all 11 of them were withdrawn without any notice or refund of connects.

Kindly let me know how to undo the automatic unnotified withdrawals or atleast how to get my connects back.

(PS: For upwork team -> Atleast give us a 24 hours notice period to take desired action before directly withdrawing all the proposals or suspending the account)

AveryO · ‎03-10-2022

Hi Neha,

I looked into this further, and I can confirm that an email was also sent out to you on 2-March requesting you verify your account. I can see that you missed verifying your account by the deadline. As such, a temporary hold on your account was placed, and your proposals were withdrawn. When you receive a notice to verify your account, it would be best to complete it by the deadline to avoid any hold on your account.

~ Avery

5d64e7d1 · ‎03-10-2022

Hi,
Thanks for the reply.
I did verify the account a few hours after the email. Is the account still
suspended? Also after the suspension is removed will I get my proposals or
connects back?

AveryO · ‎03-10-2022

The proposals and the Connects will not be returned in this case since you missed verifying by the deadline.

~ Avery

0f8bb22c · ‎03-11-2022

Hi,
I had chance to have an Id Verification Badge. I had done all requirements regarding to procedure.
When I got the step taking selfie on web cam, we could not find a click button. So my assistance had tried to figure out the taking selfie. But system taked the photo automaticall. Now my account is suspend and i want to you fix this problem please. And give a change to change my selfie photo again and get Id verification badge.

Urgent. Please. Colud you please fix this problem?
Regards,

Emre Bozkurt

JoanneP · ‎03-11-2022

Hi Emre,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

98839b2a · ‎03-11-2022

hello they are asking me to verify my identity, I uploaded the selfie and it tells me that it's ok the problem is when uploading my id card it says the following We're reviewing your ID, which can take up to 1 business day. , I have already tried and waited more than 1 day and it keeps giving me an error

BojanS · ‎03-11-2022

Hi Juan,

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

~ Bojan

d08ae76c · ‎03-11-2022

Hello. I'm new to upwork and trying to verify my identity. While trying to submit proposals, I'm taken to screen instructing me to verify my identity. A green "verify" button sits at the bottom of the screen. Upon clicking it I'm taken back to the job posting I was in. I cant advance. I opened a ticket for support and have had no response. Tried different phones and browsers. Help!

PradeepH · ‎03-11-2022

Hi Gilad,

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you

Pradeep

d08ae76c · ‎03-11-2022

I responded via email. But posting here as well. Please see **Edited for Community Guidelines** . Thanks.

PradeepH · ‎03-11-2022

Hi Gilad,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you

Pradeep

08ea6b91 · ‎03-11-2022

I am doing ID document verification and I found that I update wrong picture of my government-issued ID. How can I update it?