May 28, 2021 12:04:12 PM Edited Jul 2, 2021 09:12:01 AM by Valeria K
Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee
Solved! Go to Solution.
Oct 1, 2021 11:09:33 AM Edited Mar 17, 2022 11:16:02 AM by Andrea G
Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Mar 9, 2022 12:59:00 AM by Goran V
Hi Aafia,
Our team will review your ID as soon as possible and will reach out to you with the results. Thank you.
Mar 9, 2022 12:13:19 PM by Mubanga Lawrence C
Dear Support,
My account is currently on hold, I wasn't able to verify it via Upwork but I linked my verified PayPal to Upwork account but that hasn't resolved my problem.
How else would I get my account verified?
Regards,
Mubanga Chanda
Mar 9, 2022 02:04:07 PM by Luiggi R
Hi Mubanga,
I'm sorry to hear you're having trouble completing the verification process. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Mar 9, 2022 01:19:55 PM by Ramsha T
I have cleared my ID Verification, have a blue badge but still on hold. Can someone kindly explain this?
Mar 9, 2022 02:10:04 PM by Luiggi R
Hi Ramsha,
I can see that you have been already granted the ID Verification Badge. If you can't see it on your end, try clearing your browser cache and cookies. Note that it may take some time to reflect.
Mar 9, 2022 09:29:36 PM by Ramsha T
Hi Luiggi, Thanks for the response,
I can see the badge but my account in on hold, all of the proposals have been withdrawn. I am not visible to any client, even active proposals are withdrawn and all work is ceased. I verified ID, but I have lost all my proposals, will they be all revived?
Mar 10, 2022 05:10:53 PM by Avery O
Hi Ramsha,
I apologize for the delay. I looked into this further, and I can see that you missed verifying your account by the deadline. As such, a temporary hold on your account was placed, and your proposals were withdrawn. When you receive a notice to verify your account, it would be best to complete it by the deadline to avoid any hold on your account.
Mar 10, 2022 10:40:21 AM by Julia T
While trying to verify my account, it got a lock on it and I am no longer able to take gigs. I can't find any way to contact customer support about this issue. Is there not a number I can call them at? or an e-mail address?
Mar 10, 2022 11:17:01 AM by Nikola S
Hi Julia,
Thank you for reaching out to us. I shared your concern with our team and one of our agents will reach out to you directly via email to assist you further.
Mar 10, 2022 11:46:34 AM Edited Mar 10, 2022 11:48:38 AM by Abdullah A
I did my identity verification but still, my account was suspended.
please solve this problem and free my account. I am waiting for your response
Mar 10, 2022 12:09:19 PM by Nikola S
Hi Abdullah,
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Mar 9, 2022 08:54:54 PM by Neha P
Yesterday I received a message from upwork saying my account is temporarily suspended as I haven't verified it. NEVER BEFORE had I received IDENTITY VERIFICATION or ACCOUNT SUSPENSION message (on upwork notifications or email).
I then verified my account a few hours after the message. But today when I checked my proposals, all 11 of them were withdrawn without any notice or refund of connects.
Kindly let me know how to undo the automatic unnotified withdrawals or atleast how to get my connects back.
(PS: For upwork team -> Atleast give us a 24 hours notice period to take desired action before directly withdrawing all the proposals or suspending the account)
Mar 10, 2022 05:12:01 PM by Avery O
Hi Neha,
I looked into this further, and I can confirm that an email was also sent out to you on 2-March requesting you verify your account. I can see that you missed verifying your account by the deadline. As such, a temporary hold on your account was placed, and your proposals were withdrawn. When you receive a notice to verify your account, it would be best to complete it by the deadline to avoid any hold on your account.
Mar 10, 2022 06:51:31 PM by Neha P
Mar 10, 2022 08:19:48 PM by Avery O
The proposals and the Connects will not be returned in this case since you missed verifying by the deadline.
Mar 11, 2022 01:17:17 AM by Emre B
Hi,
I had chance to have an Id Verification Badge. I had done all requirements regarding to procedure.
When I got the step taking selfie on web cam, we could not find a click button. So my assistance had tried to figure out the taking selfie. But system taked the photo automaticall. Now my account is suspend and i want to you fix this problem please. And give a change to change my selfie photo again and get Id verification badge.
Urgent. Please. Colud you please fix this problem?
Regards,
Emre Bozkurt
Mar 11, 2022 03:48:11 AM by Joanne P
Hi Emre,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 11, 2022 09:36:22 AM by Juan P
hello they are asking me to verify my identity, I uploaded the selfie and it tells me that it's ok the problem is when uploading my id card it says the following We're reviewing your ID, which can take up to 1 business day. , I have already tried and waited more than 1 day and it keeps giving me an error
Mar 11, 2022 12:03:04 PM by Bojan S
Hi Juan,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Mar 11, 2022 04:51:16 PM by Gilad S
Hello. I'm new to upwork and trying to verify my identity. While trying to submit proposals, I'm taken to screen instructing me to verify my identity. A green "verify" button sits at the bottom of the screen. Upon clicking it I'm taken back to the job posting I was in. I cant advance. I opened a ticket for support and have had no response. Tried different phones and browsers. Help!
Mar 11, 2022 07:40:04 PM by Pradeep H
Hi Gilad,
Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.
Thank you
Pradeep
Mar 11, 2022 07:58:41 PM Edited Mar 11, 2022 10:48:51 PM by Pradeep H
I responded via email. But posting here as well. Please see **Edited for Community Guidelines** . Thanks.
Mar 11, 2022 10:49:45 PM by Pradeep H
Hi Gilad,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep
Mar 11, 2022 06:23:00 PM by Thao H
I am doing ID document verification and I found that I update wrong picture of my government-issued ID. How can I update it?
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