Solved: ID Badge Verification

Valeria K · ‎05-28-2021

Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee

Andrea G · ‎10-01-2021

Hi Get,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~Andrea

View solution in original post

Andrea G · ‎05-28-2021

Hi Danishka,

I checked with the team and it looks like they were able to resolve the issue. You should be able to see your ID badge on your profile now!

~Andrea

Danishka D · ‎05-28-2021

Thank youuuu xD

Violeta E · ‎08-12-2021

Hi guys I have changed successfully verified my ID but have failed selfie verification lol, my selfie has a beard,can anyone help me out, please

Joanne P · ‎08-12-2021

Hi Violeta,

I checked your account and it looks like the team reached out to you already about completing the verification process. Please check the ticket by logging in to your account and going here.

~ Joanne

Arianne B · ‎06-08-2021

Hi! I need your help. What if i dont any ID other that my Philhealth id. What can i do to help myself be verified?

Andrea G · ‎06-08-2021

Hi Arianne,

Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

~Andrea

Arianne B · ‎06-08-2021

What should i donif i dont have any of these ids only Philhealth card. How
can i be verified?

Joanne P · ‎06-08-2021

Hi Arianne,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Odinga B · ‎06-08-2021

despite I uploaded my ID many times and I'm from the Caribbean it doesn't seem to work.. can I get some help?

Andrea G · ‎06-08-2021

Hi Odinga,

Could you please update your profile picture before uploading your ID again?

Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful, and verifiable. Please check this help article for more information about profile pictures and visit our blog for more tips on choosing an awesome profile photo

~Andrea

Alina G · ‎12-19-2021

Hi Andrea,

I uploaded my ID a few days ago for a verification but it was failed.

Could you please help me with this issue?

Thanks,

Alina

Luiggi R · ‎12-19-2021

Hi Alina,

I'm sorry to hear you're having trouble completing the verification process. I can see that one of our agents reached out to you via a support ticket. Kindly refer to it for more information.

Thank you,

~ Luiggi

Alina G · ‎12-20-2021

Thank you for your reply

Numan S · ‎01-29-2022

Hi Luiggi,

I submitted my request to ID verification few days ago and it should take only 1 business day but It's not yet approved nor any reply from Upwork team so please advise me what should i do?

Nikola S · ‎01-29-2022

Hi Numan,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

~ Nikola

Danishka D · ‎06-08-2021

Oh hi guys I'm pretty new to this. I hope the admins moderators reply to
you soon! They normaly do!

Tran T · ‎06-10-2021

Hello everyone,

I met some problem with identity verification, I can't proceed to upload image step,

when I click at "Get started" it's looping forever

I notice that there is some error log related to websocket connection in console that we can see in my image

Can someone help me ?

Thank you so much ❤️

Andrea G · ‎06-10-2021

Hi Tran,

I tried but was not able to replicate this issue on my end. Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?

~Andrea

Tran T · ‎06-11-2021

Thank you for helping me,

I've already tried in other browser and clear cache, even in my phone's browser but no use. Hope you can help me out ❤️

Andrea G · ‎06-11-2021

Thanks for confirming, Tran! We'll have someone from our team reach out to you via support ticket in order to assist you further with your verification.

~Andrea

Hammad A · ‎06-21-2021

I have tried multiple times uploading my passport, but the identification verification doesn't complete. Now I am getting this message of contact customer support.
What to do?
Any help will be much appreciated.
Thank you

Andrea G · ‎06-21-2021

Hi Hammad,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea

Oladayo O · ‎12-20-2021

My account is already verified but every time I try to apply for a job, I’m told to verify my account again. Also, the verification button that keeps showing up on the app doesn’t work. I’ve been unable to apply for jobs because of this even though I already have the verification badge on my account and I've had this account for over a year.

Andrea G · ‎12-20-2021

Hi Oladayo,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea