I would like to verify my ID. I haven't been asked for it yet though. But the problem is I can't find any link to get started.
Where can I find the ID verification link?
Thanks much for your time.
Solved! Go to Solution.
I'm sorry about the confusion. You can complete the verification by following up on this ticket in which you'll find a secure link from where you can upload the required documents.
At the moment you don't have any pending verifications. Once you become eligible/required our team will reach out to you via email with detailed instructions on how to complete your verification.
It's been a very long time since I tried using this site; I had created this account back when it was still oDesk and forgot about it until now.
Having unshelved said account, I'm still wondering about the verification process. Anything I should expect now?
Thanks for reaching out to us. I checked and it seems that you aren't required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future. Meantime, you can check these help articles for more information about the verification processes on Upwork.
Rest assured, you`re all set up. There's no need to complete any verifications at the moment. Once It's requested, our team will reach out to you with detailed instructions on how to complete your verification. Thank you.
ID: Not provided as of now as I am waiting for my ID to be released by government issuers.
Video verification: Completed.
Question: Will I suffer from this rule? "What happens if I do not pass the verification process?"
Thanks for reaching out to us. If you are unable to complete your verification at this moment a hold will be placed on your account. However, when you get your ID, you can come back, complete the verification and the temporary hold on your account will be lifted.
Hello my name is naheed..
i am a klaviyo expert and i want to verify my id through government provided documents and video call.
but there is an issue. I'm a student and i am just 18 years old and i dont have any government provided documents you have mentioned like ID card, license, passport and green card.
i want to ask you can i provide my domicile as you said you want something which is provided by the government and will have name,father name, address, picture and signature included..
my domicile is government issued document and have all the information listed above included.
other than that i can provide my government issued board result card.
please answer me soon
I checked your account and can confirm that you are not being requested to verify your account just yet. Once requested, you should receive an email, or a notification in your Upwork account to complete your verification.
If you are requested, please try to submit any government-issued ID you have and if there are any issues, the team will reach out to you directly to assist you further.
Please know that we do not verify a freelancer's account upon request. This happens randomly, or if the team finds the need to verify your account.
If your domicile is a government-issued ID, you can submit it for the team's review when you are asked to verify your account.
I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.
Hi! I´m trying to "get paid" but I get this message "Your financial account has been suspended." and I dont know how to solve it. The Community Bot is not much of a help.. I dont know how to proceed. Many thanx for your help!
I checked your account and can see two notifications from 2018 where you were being asked to complete an Identity Verification. Kindly go to this page of your account, and refer to the instructions in the ticket thread to complete your account verification, and lift the hold in your account.
If you have questions, please let us know by replying on this thread and our team will assist you.
Hi, Yesterday, i try to add my brother credit card for top up connects, and then i canceled it because it was declined. now in my profile I should verify with my brother ID. What should I do?
I checked your account and it doesn't look like you are being requested to complete any form of verification in your account.
I would like to confirm that if you are being requested to verify your identity, you will need to submit identification documents that match your Upwork account.
If you are using someone else's credit card for your billing method to purchase Connects and the team finds the need to confirm some information with you regarding this credit card, they will reach out to you through an email.
When I'm login, I got sticky notification in my account:
I've looked into this and I have shared it with the Customer Support Team so that they can reach out to you and assist you further with your concern through an email support ticket.
hello, i have received my first contract on upwork but i cannot accept it unless am verified. Can you please help me with the verification process so that i can accept the contract as soon as possible.
My orignal name is H M Hamza Arshad and this is also my profile name and primary name on upwork, but when ever i open my upwork account it says some of mine services are temporarily on hold because of identity varication and when i click on get started it says my name is **Edited for community guidelines** and asks me to upload national identity proof of this name but this is the name which i gave upwork to bank account name so now my problem is how i can remove it and change this to my real name
please suggest me
Thanks in advance
**Edited for community guidelines**
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Hey there! Good day.
I've been trying to upload my Philhealth ID since last week and the message has always been "we're unable to process...".
That's the only ID I have, that is valid as of now and my due date for verification is tomorrow, June 22nd, Philippine Time.
I'm already done with visual verification, please do help me.
Thank you so much!
I'm a freelancer in the Philippines, I need help with my ID Verification, I've been trying to upload a very clear photo of my Philhealth ID since last week, (as it is the only ID I have for now that is Valid) and my due date for verification will be tomorrow, June 22nd, Philippine Time.
every day I would check it and only I always get this message "We’re unable to process your ID at this time. You may be able to add your ID again later."
Please help me. Thank you.
I can't seem to be able to verify my identity, I live in Egypt and have a government issues ID and when I tried to proceed with the verification it shows this message:
We had some trouble verifying your ID It looks like you uploaded an unsupported type of ID.