ID verification

[#1]

I have received an email asking for ID.  I can do the video ID but I cannot take a photo of my passport - my phone's camera doesn't work.  I have a copy of my passport scanned.  Could I send that instead?  It would be much clearer than my phone would ever have done anyway.  

[#2]

Hello Kerry,

If they're asking to upload ID, then scanned copy will work.

[#3]

Hi Kerry,

If you need help to complete the short verification process, feel free to update your ticket. Our team will assist you further as soon as possible. Thank you.

[#4]

How do I undertake the ID check and provide scanned ID? 

[#5]

Hi Kerry,

You can use the secure link in your Settings to upload your ID, our team will receive it and review it as soon as possible. If you need further help with your verification, please post your questions directly on your ticket. Thank you.