I have received an email asking for ID. I can do the video ID but I cannot take a photo of my passport - my phone's camera doesn't work. I have a copy of my passport scanned. Could I send that instead? It would be much clearer than my phone would ever have done anyway.
You can use the secure link in your Settings to upload your ID, our team will receive it and review it as soon as possible. If you need further help with your verification, please post your questions directly on your ticket. Thank you.