Jul 21, 2015 04:20:18 PM by Michelle Clarisse O
Jul 21, 2015 04:42:28 PM by Valeria K
Hi Michelle,
It looks like you haven't completed your tax information which is required to withdraw your funds from Upwork. Please, make sure you complete the tax form in your settings.
You will be able to withdraw any amount by clicking on the Get Paid button.
Aug 29, 2019 05:28:06 PM by Rebeca M
Hello, I'm a non use tax payer I alreadly filled my information for the w-8BEN but I'm still seeing a notification on top to fill a W-9 FORM when I click that notication it takes me back to the W-8BEN infor that I already filled I don't undertstand what am I doing wrong
Aug 29, 2019 07:46:26 PM by Avery O
Hi Rebeca,
I checked your account and do not see any notification to fill-in a Form W-9. Could you please confirm where you are seeing this notification on your account?
Nov 4, 2022 12:30:01 AM by Haris Bin Ali K
Hello ! It's been a mnth since i added payment method to local bank. But it's still inactiave. Tax details has been added also. No Response or Verification email from upwork. Can you please tell me how long it will take to active ?
Mar 14, 2023 09:13:18 AM by Abdulrahman T
Hi team,
I am facing the same problem. It's been a week since I added my bank details again and filled out my tax information, but it's still inactive. One or two weeks ago, I saw that the local bank was active, but I don't know why it is inactive again. Can you please help?
Dec 22, 2023 08:12:09 PM by Joanne P
Hi Isaiah,
I checked, and it looks like you haven't filled out your W-8BEN yet.
The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. You must have this form on file before withdrawing earnings from Upwork.
Without these forms as proof that you are a non-U.S. Person, Upwork will be required to withhold up to 30% of your future earnings on Upwork and send that withholding tax to the IRS. As long as a valid W-8BEN/W-8BEN-E form is filled out completely, we are not required to withhold U.S. income tax.
To complete the W-8BEN or W-8BEN-E, you'll need to complete three cards in the Tax Information section of your settings. You can find more information in this help article.
Aug 29, 2015 11:17:05 AM by Abu B
I added my bank account in upwork a week ago But still inactive.Im looking forward for your help. Thanks in advance.
Aug 29, 2015 03:36:33 PM by Valeria K
Hi Abu,
You are not able to withdraw your funds to your bank account because you haven't completed your Tax Information. Please, go to your Settings then click Tax Information and make sure you complete all the fielads in the form.
I hope it helps.
Dec 22, 2015 04:15:45 PM by Cindy M
Hi I have a problem , I cant activate my bank account, and in the tax information what should I put ? I am still a student
Dec 22, 2015 07:01:27 PM by Valeria K
Hi Cindy,
It looks like you were able to complete your W-8BEN form and withdraw your available earnings a couple of hours ago.
Please, let us know if you have any additional questions.
Dec 26, 2015 06:28:02 PM by Bea Patricia M
what do i need to put in the legal name of business under the tax information? I'm still a student.
Dec 26, 2015 09:42:05 PM by Valeria K
You can put your name as it shows on your passport or your bank statements, Bea.
Dec 27, 2015 02:10:08 AM by Bea Patricia M
so i will just have to put my full name in the tax information? How will I know if my payment method is already active?
Dec 27, 2015 07:37:21 AM by Valeria K
Bea,
It looks like your payment method is already active. You should be able to withdraw your funds once they become available on your Upwork account on January 1. You can check that in your Reports.
Dec 29, 2015 06:14:18 PM by BAIBA L
Dear Valeria,
I am registered as self epmployed and I dont have a VAt number, since I don't have to pay tax as long as my earnings doesn't exeed 14.000 eur per year,but this site requests Vat number and I am not able to withdraw my earnings, What should i do?
Dec 29, 2015 09:19:52 PM by Valeria K
Hi Baiba,
VAT is being assessed not on services you provide your clients but on services provided to you by Upwork. These services are not different based on whether or not you’re a small business, earn above a certain amount, etc. You can check the original post on this thread for more information, especially questions 7, 13 and 14.
Additionally, VAT number is not required for you to withdraw your earnings from Upwork. If you don't have it, you don't need to enter it and we will process the VAT charge accordingly. However, you need to fill W-8BEN form in order to be able to withdraw your funds.
I hope this information helps.
Jan 21, 2016 12:15:08 PM by Mehedi H
Hey Valeria,
I have added 3 payment options, payoneer, local fund account and skrill. Tax information already added. 4 days already spent but still my accounts are inactive. What can I do now? Can you tell me, please?
Jan 21, 2016 01:08:32 PM by Valeria K
Hi Mehedi,
I just checked and you should be able to withdraw your available funds now. Your withdrawal methods are active.
Thank you.
Jan 21, 2016 01:16:48 PM by Mehedi H
Yes, I was forgot to add legal name in tax information. After add legal name Im able to get paid. Thanks for your quick respond.
Jan 24, 2023 09:48:59 AM by Muhammad I
Can you please check mine? It has been 4-5 days and still inactive. The ticket is also not being replied to.
Jan 24, 2023 11:53:14 AM by Nikola S
Hi Muhammad,
Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Oct 5, 2020 08:27:50 AM by Sarah Mona A
Thnaks for this info ......But I have a queries Im not able to purchase connects everytime I click the add connect was not working .Kindly help .Please
Oct 5, 2020 09:06:48 AM by Bojan S
Hi Sarah Mona,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Oct 5, 2020 09:37:33 AM by Sarah Mona A
Oct 5, 2020 10:46:47 AM by Bojan S
Hi Sarah Mona,
I'm sorry to hear about the trouble this caused. Could you please try adding your billing method first? Use this link to see the options available to you and add one of those.
Afterwards, you should be able to purchase connects by following instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.
Sep 18, 2017 05:54:34 PM by Achinta Kumar B
I added my Direct local bank account in upwork a week ago But still inactive.I'm looking forward to your help. Thanks in advance.
Sep 18, 2017 09:48:24 PM by Avery O
Hi Achinta,
I checked your account and can see that you still need to fill-in your W8-BEN form. Please go to your Settings > Tax Information and fill-in the form to be able to user your chosen payment method to withdraw your earnings on the platform.
Aug 2, 2022 06:01:08 AM by Faran A
Hi! its been days that i have added my bank account but it is still inactive and i have completed the tax information but still it is inactive. help please
Dec 13, 2023 04:50:29 AM Edited Dec 13, 2023 05:03:43 AM by Nehalkumar V
Hello,
My bank withdrawal method isn’t active yet and shows wait 3 days after you add a new withdrawal method before you can use it.
I have completed the tax information and tax form.
I registered my bank account two days ago but it is still inactive.
I would like to ask how can I activate my bank account to receive payments. Any issue there? I am looking forward to your help.
Thanks in advance.
Dec 13, 2023 05:33:03 AM Edited Dec 13, 2023 05:33:22 AM by Luiggi R
Hi Nehalkumar,
For security reasons, you must wait 3 days before your payment method becomes active. In your case, it should become active by Dec 14, UTC.
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