For how long, after the first message by the mediator, if the client does not reply to the dispute, the dispute is won by the Freelancer?
Upwork, give 5 days for both, and this time if the client does not reply to the dispute, then what is the result?
Saima Jahan C wrote:
It is an hourly project, not a fixed price. Now, still, the client gets two chances?
No. Upwork will look at your work diary and decide based on whether you have tracked your time according to the terms of the payment protection
You will win if you
If one of the above does not apply, all hours that are not protected will be refunded to the client.
Hourly disputes are processed by Upwork within 4 business days.
Read more about responding to an hourly dispute here and check Hourly, Bonus, and Expense Payment Agreement with Escrow Instructions for more details. Thank you.