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Is it me or someone else has this problem too ?

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Active Member
Boris S Member Since: Mar 25, 2018
1 of 3



Timer is turned on i have been working for 20 min (for example ) as showned. But it counts 10 min. 

And no i haven't been afk or inactive or anything. I have been typing and clicking all the time.

Anyone else having this problem or is it just me ?

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Active Member
Boris S Member Since: Mar 25, 2018
2 of 3

Again it does the same thing , 

SS have been blacked out ( whiten out Smiley Happy ) , just to protect info leak of the client.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3 of 3

Hi Boris, 

 

The time tracker App takes random screen snapshots six times per hour—once per 10-minute billing segment, you can check this help article for more information. Please check your work diary and see if you are missing snapshots even when you are constantly typing or moving your mouse. Have you tried unistalling and reinstalling the App?  


-Joanne
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