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Is it possible to refund a premium?

haasmurilo
Active Member
Murilo H Member Since: Aug 16, 2019
1 of 3

I have bought the premium plan by a mistake on last saturday and I want to know if it's possible to refound.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 3

Hi Murilo, 


Let me go ahead and check this with the team and I'll get back to you once I have more information. 


~ Avery
Upwork
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 3

Hi Murilo, 

 

The team and I checked your account further, and they will be unable to refund the upgrade fee. This is because, upon upgrade, you submitted some proposals which cost some Connects. You may view your Connects History by going to your Membership & Connects page in your Settings page.


~ Avery
Upwork
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