Apr 9, 2019 09:05:21 AM by Twin A
Connection lost here as well. Hopefully, Upwork will resolve in timely fashion as the Desktop app can only log up to 12 hours.
Apr 9, 2019 09:05:44 AM by Jaclyn H
It seems like it is. It's taking screenshots and adding time to 'current session' but not actually logging the hours. I just did 30 minutes of unpaid work because of this.
Apr 9, 2019 09:08:42 AM by Jennifer M
ayup, came here to see if anyone was complaining. Looks like it's just the work diary and tracker. Says I have no connection and that's definitely not true, but if you go to your jobs the site works fine. Go to your work diary and one minute it shows screenshots and the next it doesn't. Sure hope those screenshots from the last hour aren't lost.
Apr 9, 2019 09:14:27 AM by Muhammad U
yes, same issue with me and i was wondering..So, yes, its down for now but they are calculating the time ..So, that would be added in the end..No worries 🙂
Apr 9, 2019 09:16:02 AM by Jennifer M
Muhammad U wrote:yes, same issue with me and i was wondering..So, yes, its down for now but they are calculating the time ..So, that would be added in the end..No worries 🙂
Well, it only caches 4 hours and I have 5 hours of work to do, plus it showed 30 minutes of screenshots in my work diary and now they are not showing. I believe it deletes cache when it uploads to the site, so yes I'm worried that the screenshots are lost. But thanks for trying to placate people without knowing anything.
Apr 9, 2019 09:20:33 AM by Muhammad U
it actually caught 1:40 hours for me and i have worked an additional hour by now.. but i still believe work wont be lost but as a precautionary measure, i have told client as i might add manual time just incase, Upwork doesnt add automatically..Lets see, if some one else comes here and put up the same issue or i would contact support soon.
Thanks
Apr 9, 2019 09:22:15 AM by Bojan S
Hi All,
Sorry about the inconvenience. Our engineers are already aware of this issue and are working to resolve it as soon as possible. We'll update this thread and the status page once the issue is fixed.
Apr 9, 2019 09:34:44 AM by Muhammad U
alright but can you confirm if we should keep on working or should we wait till its fixed? Do you think, our time wont be lost and would be added if we still keep the time tracker on while we are working?
Apr 9, 2019 09:45:36 AM by Ivan I
Very poor quality for such an expensive service. 20%, VAT, paid connects.... and even the basics, time tracking, is failing.
Apr 9, 2019 09:16:34 AM by Amanda F
Yes tracker is down for me and the work dairy won't even load for me to see the screenshots so I have no idea if the time is going in also the time on the tracker itself doesn't seem to be moving! Not good, I have a ton of work to do right now!
Apr 9, 2019 09:13:11 AM by Waqas Shahid B
Hello,
My time tracker is not loading current worked hours on projects,,, Not syncing and contantly saying "Connection loast" for almost 30 mins now.
My internet is working perfectly and all other programs are running. Also, I am using the same computer and internet that I always use.
Is there something wrong with your servers?
Apr 9, 2019 09:21:57 AM by Muhammad U
yes brother, same is the issue here..Soem onefrom Upwork would assist soon , i hope.
Apr 9, 2019 09:22:36 AM Edited Apr 9, 2019 09:23:36 AM by Wendy C
Hello Moderators - what seems to be the problem w/ Time Tracker?
1. Is Upwork AWARE of an issue?
2. ETA on a fix?
3. Every other question asked in this thread .....
Cross posting w/ a Moderator.
Apr 9, 2019 09:30:46 AM Edited Apr 9, 2019 09:40:52 AM by Amanda F
Yes please let us know! I am on a fairly big project right now. Edit: It is taking screenshots but the time is not changing on the tracker and no idea if it is going to the work dairy since it isn't loading at all. I hope I didn't lose the time I did log!
Apr 9, 2019 09:36:30 AM by Katrina B
Is the cache working becasue I'm on a big project too, but don't want to bother turning it on if the cache isn't even working.
Apr 9, 2019 09:38:32 AM by Jennifer M
Katrina B wrote:Is the cache working becasue I'm on a big project too, but don't want to bother turning it on if the cache isn't even working.
You'll want to take note of when you started. I'm showing 10 minutes on the desktop app but it's been an hour for me. The reported time is wayyyyy off. Doesn't even cover what was uploaded to the site so I think it just stopped around 11:10am EST and is fubar'd.
Apr 9, 2019 09:51:27 AM by Valeria K
Amanda and others,
Please, make sure you don't clear Upwork App cache as it should be caching time while tracking. After the incident is resolved it should upload tracked time to your Work Diaries.
Thank you for your patience.
Apr 9, 2019 10:18:33 AM Edited Apr 9, 2019 10:29:07 AM by Amanda F
Hello,
Okay I will try to track the time still. I hope it works!
I'm tracking but it is such a huge pain. Every 5 seconds I am getting a popup saying connection lost, still tracking, then it says it is syncing, then connection lost, back and forth. Ugh I can't work like that.
The time is also not showing correctly in my jobs so will that be fixed as well once it comes back?
Apr 9, 2019 09:58:22 AM by Mohammed G
Hello all,
2 hours have passed since my tracker showed this message!, Does anyone have the same problem today?
Thank you.
Apr 9, 2019 09:47:42 AM Edited Apr 9, 2019 09:48:29 AM by Mahmudul H
I'm facing the same problem. I don't know how much time I've to wait. I want a notification when the tracker is online.
Apr 9, 2019 10:05:50 AM by Mihaela B
Visit https://status.upwork.com for the latest status. You can bookmark or subscribe to this page for the latest on site performance and any major issues affecting your use of the Upwork platform.
Apr 9, 2019 10:47:46 AM by Muhammad U
seems like, issue is sorted but it didnt add up the time for me till now that i worked for the client during the issue with Upwork tracker.
Apr 9, 2019 10:53:37 AM by Jennifer M
It's trying so hard. It's syncing, it's not. It's working so hard. You got it tracker little buddy. You can do it.
Apr 9, 2019 11:27:14 AM by Bojan S
Hi All,
This issue should be fixed now. If you continue experiencing the same issue, please let us know.
Thank you for your patience.
Apr 9, 2019 12:48:36 PM by Bojan S
Hi Danat,
Could you please try Troubleshooting tips shared in this help article. If the issue persists, please report it following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.
Thank you.
Apr 9, 2019 10:46:52 AM by Jaclyn H
It's back up for me now. All the time that was logged while it was down is now syncing to the work diary.
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