Nov 11, 2022 09:57:44 AM by Pooja J
Hi,
I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."
I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!
Solved! Go to Solution.
Nov 15, 2022 05:48:22 PM Edited Nov 21, 2022 06:16:41 PM by Arjay M
Hi John Rian and Valued Members,
We sincerely apologize for the inconvenience of having these errors and we truly appreciate you reporting this here. Your issues have been escalated to the appropriate team. They are looking into these errors and working to address the issue that's causing them. We'll keep this thread updated with more information.
**Edited for Updates**
We just got an update from our Technical Team and they confirmed that the issue has been resolved. Your Desktop App should be normally working now. If the issue continues, you can find advice on how to Troubleshoot the Desktop App here.
Nov 18, 2022 01:54:15 AM by Jon Rian V
The issue persists. The tracker still can't connect online and the offline tracking limit was reached.This is now the 5th day and it's unresolved.
Nov 19, 2022 11:22:49 AM by Emmah M
Hello, I am also having the same issues. The app keeps showing the connection is lost. How do I get the Work diary to be updated? Thank you
Nov 19, 2022 10:20:15 AM by Veronese C
Been having the problem for days now, it does not allow me to log in to the desktop app, I have tried the resolutions in the forum but none really helps it stays to where it says checking if the site connection is secure, my internet is okay, I have not changed my device, but it still wouldn't work. Can someone from Upwork please help?
Nov 20, 2022 06:43:14 AM by Sabelle Angelica M
I have the same error. Please help. It didn't even logged my working hours last Friday and now the Upwork tracker keeps saying 'Checking if the site connection is secure'. Did all troubleshooting steps but got no luck.
Dec 29, 2022 08:47:24 PM by Yousaf F
Hi, can you change your internet connection only one time and reinstall the Upwork time tracker again.
Thanks
Nov 21, 2022 03:45:42 PM by Leah E
Hi,
My time tracker still doesn't refresh since yesterday and it says "Checking if site connection is secure. Upwork needs to review the security of your connection before proceeding".
Could you please help on how to resolve this ASAP?
I already login into my account (thru website) but there is no option to contact support.
Thanks!
Nov 21, 2022 06:12:36 PM by Arjay M
Hi Leah,
If you get an error message related to the Upwork Desktop App, or your time tracker app doesn't work, you can often resolve it by quitting the app and then reopening it. This will force the app to load any updates from our side.
If the issue continues, you can find advice on how to Troubleshoot the Desktop App here.
Nov 22, 2022 12:01:16 PM by Leah E
Hi Arjay,
I have tried everything instructed by the support but still can't use the desktop app. The time still doesn't refresh.
Please help!
Thanks!
Nov 22, 2022 03:58:00 PM by Paul C
Im also having the same issues, getting to speak to an actual person seems near impossible.
Dec 29, 2022 08:48:10 PM by Yousaf F
Hi, kindly change your internet connection once and reinstall the Upwork time tracker again.
Thanks
Nov 21, 2022 06:32:49 PM by Paul C
I am also experinecing the same issue since sunday the 21st of November. I can not login to the Desktop App. I have spoken to my client who understands the issue and is currently letting me log time manually. However I do need to resolve this. It seems many people are having the same issue which would suggest there is an issue with an update on the app.
Dec 7, 2022 09:51:20 AM by Godwin T
Im having this issue right now for some reason it wont load. please help.
Dec 12, 2022 04:42:54 AM by Pradeep H
Hi Jon,
I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.
Thank you,
Pradeep
Dec 21, 2022 02:32:59 AM by Jon Rian V
I am experiencing the same issue once again. I just want to provide clarity that this is regarding the
Desktop Time Tracker App and this is not done via browser. Thank you.
Dec 21, 2022 06:47:31 AM by Annie Jane B
Hi Jon,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Additionally, moving forward you can use the "Get Support" option on this page to connect with our support team.
Dec 25, 2022 09:32:40 AM by Santiago D
Having the same issue. Restarted the app. Reinstaled it. Closed it. logged out on both browsers and logged in. dissabled other authentication methods. still same issue (only messaging window is showing this problem)
Dec 25, 2022 12:06:09 PM by Arjay M
Hi Santiago,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here. You may also want to check this help article to find advices on how to Troubleshoot your Desktop App.
Dec 27, 2022 10:04:17 AM by Nicardo W
Hi Team,
I'm having the same issue like other members. I have restarted and reinstalle the app and same issue.
Dec 29, 2022 08:45:38 PM by Yousaf F
Hi, kindly change your internet connection once a time and reinstall the Upwork time tracker.
Thanks
Mar 10, 2023 10:33:52 AM by Andrea G
Hi Sheena,
You can find advice on how to Troubleshoot the Desktop App in this help article. If you still experience problems, report the issue so we can help you. Here’s how:
Select your name at the lower left of the app
Select Support and Feedback
Enter the details of your issue and choose Send
Mar 16, 2023 03:59:00 AM by Ghia M
I am having the same issue, I can't create a support ticket as well. Please help! I don't want to lose a client because of this. Thank you so much
May 27, 2023 08:44:42 AM Edited May 27, 2023 08:44:55 AM by Essber Roberto R
Hi.
I am getting the same since yesterday. Is there any solution to this? I need it urgently.
May 27, 2023 11:33:10 AM by Luiggi R
Hi Esser,
If you get an error message related to the Upwork Desktop App, or your time tracker app doesn't work, you can often resolve it by quitting the app and then reopening it. This will force the app to load any updates from our side.
If the issue continues, you can find advice on how to Troubleshoot the Desktop App here.
May 27, 2023 12:54:18 PM by Essber Roberto R
Hi,
i have tried everything and it is still saying the same...
May 27, 2023 02:20:09 PM by Luiggi R
Thanks for following up, Essber. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Sep 11, 2023 01:20:59 AM Edited Sep 11, 2023 01:25:51 AM by Louise B
Hi this is an URGENT request for assistance, i will be starting my shift later (first day) and my tracker isnt working, ive been on it since this morning and its now 4:18pm and its still not working it still giving me that image like forever, at first im only getting that security connection checking whenever i log in to my account,later on it stopped doing it but its now doing it on my tracker, this security check seems to be a hassle, followed through the thread and tried doing everything but to no avail, im still stuck on the same page.. tried uninstalling, reinstalling, a million times already but im still on the same page, tried getting support but it says to wait for 72hrs and i just cant do that, im starting a contract this evening..
Sep 11, 2023 04:07:29 AM by Pradeep H
Hi Louise,
I am sorry to hear about the issue while using the Upwork Desktop App. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
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