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herewego
Community Member

Lack of real person support

I have freelancers who I need to pay. Upwork tells me there's a problem with my paypal account. I use it all the time elsewhere and it works without a problem. I've spoken to a paypal employee and he told me there is no issue at their end.

I've tried to get help with this problem and I just haven't found any way to talk to a real person rather than through text to some non effective trol.

1 REPLY 1
759e32fa
Moderator
Moderator

Hi John,

 

I'm sorry to hear about your experience. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

In the future, you can follow these steps to get in touch with our support team:

 

  1. Go to the Help Center.
  2. Select “Get Support” at the bottom of your screen.
  3. Type a question or topic and select "Send". The bot will find relevant Help articles for you.
  4. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support."
  5. Select "Contact Support" and follow the options provided.

~ AJ
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