Location Verification (Egypt)

[vonrabi]

Hi there, 

Since 2013, I've been active on Upwork, operating from Egypt. Recently, Upwork introduced location verification requirements. Although my national ID and passport contain my address, I lack a utility bill in my name reflecting my residence, and my bank statement doesn't specify my address. Can anyone provide guidance on how to fulfill the location verification process?

Best of luck

[JoanneP]

Hi Muhammad,

I can see that you already have an open ticket regarding this issue. Please feel free to post any questions on the ticket; one of our agents will assist you further in completing the verification process. 

[vonrabi]

Thank you JoanneP, really appreciate your concern, hope the issue gets fixed.

[vonrabi]

I have another question since my ticket is still open without a response. The official address on my ID and passport matches the one on my Upwork profile. Should I update my profile with my current address, which I've been at for a while and is in the same city, or should I keep the official address from my national ID?