Locked private Profile

[Despoina L]

Hi , you made my profile private wile I am a Top rated freelancer with $15000 12 month earnings.. Please fix this ASAP. 

[Abdul H]

Hi Desponia ,

Welcome to upwork community and thanks for posting Your profile is set to be private ,may be due to this reason that 2-3 months or previous 1 month you are not earning or not active or not sending proposal so thats why you profile is set to be private.Start earning on fiverr again then your profile automatically set to public.Kindly contact Customer support for more info.Thanks 

[Despoina L]

Hello, I know when a profile gets private from Upwork and mine is not in that category..I hope someone from upwork see this post soon

[Abdul H]

Hi Desponia L,

You profile is set to private because you haven't earned on Upwork for over a month. You can find more information in this help article Profile Changed to Private

[Despoina L]

Hello again Abdul. As I said my profile should not be private.. I have an ongoing project and my last milestone was on 8th of September.

[Abdul H]

Hello Desponia,

Sorry to hear that you profile is set to private,as you said that last milestone was on 8th september,but 

Current Billing Cycle

Sep 17, 2017 — Oct 16, 2017

You are not earning from sep,17 so thats why you profile is set to private.When you again start earning then your profile automatically set to public.Kindly contact with upwork support for more info.Thank you

[Goran V]

Hi Despoina,

I`m sorry about the inconvenience this had caused. Just to confirm that Abdul is right, your profile visibility has been changed because you haven`t earned in the past 30 days.
You can resolve this by:
1. Earning funds on your account.
2. Upgrading on our Plus Membership plan.
3. Contacting our customer support to change your visibility for free.

[Despoina L]

Hello Goran, I have an ongoing project and my last milestone was on 8th of September. As you can see I earn every month from the same contract.Please have a look at my profile, thank you

[MOHSENA K]

My account became private .
how can i unlock it?

[Goran V]

Hi Mohsena,

I’ve reset your profile visibility back to public. Just so that you are aware, freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here.