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Re: I can't send a ticket to reset my profile visibility to Public.

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Active Member
Isabella Camille N Member Since: Sep 10, 2018
1361 of 1,760

My profile's visibility is currently private. When I tried sending a ticket to request for it to be Public, here's the error message that I received.

"Our apologies. Something went wrong.

Your ticket was not submitted."

 

Please help me.

 

Thank you.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1362 of 1,760

Hi Isabella,

 

Thank you for reaching out to us. Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private. 


~ Bojan
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Pramod S Member Since: Oct 28, 2017
1363 of 1,760

HI,

Please make my profile public so that it helps to get me the job

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Moderator
Nikola S Moderator Member Since: Jul 2, 2020
1364 of 1,760

Hi Pramod,

 

Your profile visibility has been updated, as per your request. Please check this help article to learn more about how you can avoid having your profile automatically set to private. 

 

~ Nikola

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Active Member
Jose Y Member Since: Nov 28, 2017
1365 of 1,760

Hi,

Please arrange to convert my acoount to viewable by public

Thanks,

T Y JOSE

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1366 of 1,760

Hi Jose,

 

I’ve reset your profile visibility back to public. Just so that you are aware, profiles of freelancers with a history of earnings on the platform will remain public unless they have not earned in more than 2 years. Profiles of new freelancers who haven’t earned on Upwork will be set to private after 90 days.To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here. Thank you.


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Hugo H Member Since: Mar 31, 2018
1367 of 1,760

Hello,

 

My profile was locked. Can someone please help me unlock it? I just sent a proposal yesterday. I am out of work and trying to earn jobs.

 

Thank you,

 

Hugo

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1368 of 1,760

Hi Hugo,

 

Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private. 

 

Thank you.

~ Aleksandar
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Hugo H Member Since: Mar 31, 2018
1369 of 1,760

Hi Alexander, 

 

Much appreciated. Thank you.

 

Regards,

 

Hugo

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Active Member
Amushie P Member Since: Aug 16, 2020
1370 of 1,760

Hi!! 

 

I am a new freelancer, and I was unavailable due to a faulty computer. I am back now, an I realised that my account has been set to private and locked. Please how can I unlock it? I wan to start purchase connects and start sending proposals. Please I want the acount to be set back to available. Thanks.

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