Mar 21, 2020 07:46:49 PM by Howard John R
Mar 21, 2020 09:09:19 PM by Preston H
Howard:
The time-tracker is working properly.
Your problem is that you don't understand it.
You think it is a time clock, but it is not. One does no "log in" and later "log out" and expect all time in between to be logged.
Time segments for which there is insufficient mouse/keyboard activity are not logged.
Dec 29, 2020 12:16:06 AM by Paco B
Wow, I guess being a guru allows for that condescending tone. I am having trouble myself with my time being logged and I've had lots of "mouse/keyboard activity". After this past week working as it shoud, these past 2 days the time-tracker shows 0 hours worked, when I have in fact worked for about 5 hours each day. I am waiting to see if it updates, otherwise I will contact my client.
Dec 29, 2020 12:33:59 AM by Goran V
Hi Paco,
Just to confirm, is your time missing for this week or the previous one? For the previous one, your Work Diary is already closed.
If you notice that your time is not updated during this week, you can try to change your internet connection. If you`re still experiencing the same problem after this, feel free to follow up here so that we (Moderators) can assist you further. Thank you.
Dec 29, 2020 01:23:31 AM by Paco B
Dec 29, 2020 01:53:48 AM by Goran V
Hi Paco,
If your Work Diary is not updated in the next hour or so, please submit a support ticket directly from the desktop app. To do this, click on the Settings Cog > Support & Feedback. This way your logs will be included as well and our team will be able to investigate it further. Thank you.
Mar 21, 2020 10:19:18 PM by Sarah B
If you can confirm that there was an error somewhere and you're missing hours, you can try messaging the client, explaining that there was an issue with the tracker, and ask her to either authorize you to add manual hours or pay you a one-time bonus equivalent of those hours that are missing. This is entirely up the client's decision though.
It might feel a little disruptive, but I check regularly that the tracker is still tracking while I'm logged on and working since I've had trouble with it not turning on in the past when I initiate a session.
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