MPESA Withdrawal

[#1]

Hi there,

So I would like some help on something. I withdrew my earnings via MPESA last Friday (14th August) but I have never received the money, even after receiving the email saying my withdrawal has been processed on Monday (17th August). I have withdrawn via MPESA very many times but it has never taken this long. It usually takes just a few minutes. I am beginning to think there is a problem. How can I track the funds?

Many Thanks!

[#2]

Hi Nancy,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.

[#3]

Hello, were you assisted? 

I have the same problem but nobody is reaching out.