Oct 25, 2020 08:24:02 AM by Umaia P
Solved! Go to Solution.
Oct 26, 2020 11:08:13 PM by Joanne P
Hi Umaia,
You cannot use the earnings from your direct contracts to purchase Connects. To purchase Connects, you will need to add a billing method. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.
Oct 25, 2020 12:18:40 PM Edited Nov 11, 2020 12:12:52 PM by Nikola S
Hi Umaia,
Thank you for reaching out to us. Do you wish to buy Connects using the funds you earned on your contracts? If so I would like to confirm that you can use your Upwork Balance to purchase Connects. Once funds become available in your account balance, you'll be able to use them for purchasing connects. Meanwhile, you can check the billing options available to you and learn more about the acceptable billing methods for paying memberships. Let us know if you have further questions.
Oct 26, 2020 09:42:00 PM by Umaia P
Hello Nikola S,
Thanks for your reply. I have 2 questions.
(1) Are dollars earned from "Direct Contracts" added to the Upwork main balance?
(2) Is it possible to purchase additional Connects or Membership if it's added?
Oct 26, 2020 11:08:13 PM by Joanne P
Hi Umaia,
You cannot use the earnings from your direct contracts to purchase Connects. To purchase Connects, you will need to add a billing method. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.
Apr 14, 2021 11:28:52 PM by Muhammad F
I wanna purchase freelancer membership plan. And don't have any mastercard or Visa or Paypal. I wanna use my upwork earning for this purpose. But here is no such option for this. How can I purchase membership from my upwork earning?
Apr 14, 2021 11:37:25 PM by Aleksandar D
Hi Muhammad,
Yes, you can use your earnings to upgrade your membership. To do so, go to the Settings > Membership & Connects page, click on the 'View or Edit Membership Plan' button and follow the steps. If you have a sufficient balance available from Upwork earnings, we will use that to pay for your membership. If your balance isn't sufficient, we'll charge your chosen billing method.
Thank you.
Apr 15, 2021 05:48:09 AM by Muhammad F
Apr 15, 2021 06:53:52 AM by Aleksandar D
Hi Muhammad,
When you click on the green 'Upgrade to Plus' button, you'll be taken to the page that looks like this. Click on the 'Activate Freelancer Plus' button and the system will charge from your available balance. If that doesn't work for you, please share a screenshot so that we can take a look.
Thank you.
Apr 15, 2021 10:04:01 AM by Abdullatif H
Hi Alexandar
i have the same problem, my balance is sufficient and i can't use it to pay for a Freelancer Plus plan.
Apr 15, 2021 11:26:59 AM by Andrea G
Hi Abdullatif,
Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?
Thanks!
Apr 15, 2021 11:59:09 AM by Muhammad F
Apr 15, 2021 12:52:41 PM by Andrea G
Hi Muhammad,
Could you please clarify which button you're referring to? Please know that there is no button to choose to pay with your Upwork balance, this should happen automatically if there are sufficient funds in your account. If you're still experiencing this issue please share a screenshot of the error you're seeing with us so we could check and assist you further.
Thanks!
Apr 16, 2021 08:10:03 AM by Abdullatif H
Hi Andrea
I tried clearing the cache and I log in with a different browser, but I still have the same problem.
Apr 16, 2021 09:12:32 AM by Andrea G
Hi Abdullatif,
Thanks for confirming! I've escalated your issue and someone from our team will reach out to you via support ticket in order to assist you further.
Apr 16, 2021 10:29:49 AM by Andrea G
Hi Muhammad,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
May 25, 2021 08:37:21 AM by Murad I
Hi, I also have the same problem. I want to switch my membership plan from Basic to Plus with my Upwork balance.
My Upwork balance:
https://drive.google.com/file/d/1R9gnoDRoFjyMDZwiuiTYKbNLikImO9GQ/view?usp=sharing
The page is shown after clicking the green "Activate Freelancer Plus" button:
https://drive.google.com/file/d/1B6ukDaeC0eEjsECpHRMlnfvn_tz0SM8x/view?usp=sharing
Oct 25, 2021 10:14:13 AM by Bella S
Could you please help me buying upwork plus membership using my upwork balance.
Oct 25, 2021 11:05:50 AM by Andrea G
Hi Bella,
If you are moving from our free Basic plan to a Plus plan, you'll pay for the first month with your billing method (any existing balance on your Upwork account can't be used in this case). If you have a sufficient balance available when your plan renews each month, you are able to use it to pay for the monthly membership fee. If your balance isn't sufficient, we'll charge your chosen billing method.
Learn more about Membership Billing here.
Oct 26, 2021 09:33:47 AM by Bella S
Hello Andrea, I think I have purchased freelancer plus membership in the past many times. Could you please check this for me.
Oct 27, 2021 12:43:02 PM by Andrea G
Hi Bella,
I understand you've had the Freelancer Plus Membership in the past. However, since you currently have Freelancer Basic and are upgrading to Plus, the same applies. When upgrading, the billing method is charged and it's not possible to use the balance. That said, consecutive Membership charges once you're already on the Plus Membership can be paid from your balance.
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