Apr 7, 2022 05:04:28 AM by Mohamed A
Hello,
When I try to upgrade my account I get this message:
"We are in process of subscription renewals and upgrades are not possible during that period. Please come back later."
I also cleared all browser cookies and cache files but nothing changed!
Also, why can not I submit a "request" through the help & support page? Is it restricted to freelancers?
Thanks
Solved! Go to Solution.
Apr 7, 2022 06:05:38 AM by Andrea G
Hi Mohamed,
I checked your current billing cycle and it does look like it is being updated today. You can check this in Settings > Membership & Connects. Once your new billing cycle starts you should be able to upgrade your membership.
Apr 7, 2022 06:05:38 AM by Andrea G
Hi Mohamed,
I checked your current billing cycle and it does look like it is being updated today. You can check this in Settings > Membership & Connects. Once your new billing cycle starts you should be able to upgrade your membership.
Apr 7, 2022 06:08:40 AM by Mohamed A
I see, Thanks.
What about submitting a "request" through the help & support page? Is it restricted?
Apr 7, 2022 07:10:24 AM by Andrea G
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