Are you receiving any errors on your end? I would also suggest to try and instal our beta version as well. If you're still experiencing the same problem after this, please submit a support ticket directly from our Desktop app. To do this you will need to click on the Settings Cog > Support & Feedback. Thank you.
I apologize for the trouble this caused. Could you please report this following the ''How do I report a problem?'' section of this help article? This will create a log file with the information needed by our team to assist you efficiently.