Oct 19, 2021 09:29:21 PM by Mohamed A
Oct 19, 2021 10:41:44 PM Edited Oct 19, 2021 10:42:37 PM by Avery O
Hi Mohamed,
I looked into this, and based on the transactions, the client has released more than the milestone amount. If you check your Available tab, you will see that the first milestone has already been paid, and this miscellaneous payment is on top of the milestone paid to you.
I would recommend that you check with your client if they intended to pay you more than what was agreed so that both of you are on the same page.
Oct 29, 2021 11:09:07 PM Edited Oct 29, 2021 11:18:43 PM by Mohamed A
Oct 30, 2021 12:35:33 AM by Nikola S
Hi Mohamed,
Thank you for following up. I would like to clarify that if you would like to refund a payment from a previous billing period or on a closed contract, you have the ability to issue a refund for 180 days after the payment is received. Once you issue a refund, you can't reverse it, and your account will reflect the refund immediately.
To issue a refund you can follow the steps below:
You can find more information about giving a refund here.
Oct 30, 2021 01:21:18 AM by Mohamed A