Jul 15, 2020 10:36:56 AM Edited Jul 15, 2020 10:45:09 AM by Victor S
From this week, the clock has not been working properly.
I have read the guides about this error, I have verified my internet connection and configuration, everything is in order. I have completely uninstalled the application and installed it on another computer, the same error occurs.
I'm losing money.
Solved! Go to Solution.
Jul 15, 2020 11:02:36 AM by Petra R
Victor S wrote:I have read the guides about this error, I have verified my internet connection and configuration, everything is in order. I have completely uninstalled the application and installed it on another computer, the same error occurs.
I'm losing money.
This looks like you are working with little and no keyboard and mouse activity. There are also no screenshots showing you doing any work.
The time tracker is not a timeclock. It records the work you are doing on the screen you are working on. If there is no keyboard and mouse activity, nothing is recorded.
Jul 15, 2020 11:02:36 AM by Petra R
Victor S wrote:I have read the guides about this error, I have verified my internet connection and configuration, everything is in order. I have completely uninstalled the application and installed it on another computer, the same error occurs.
I'm losing money.
This looks like you are working with little and no keyboard and mouse activity. There are also no screenshots showing you doing any work.
The time tracker is not a timeclock. It records the work you are doing on the screen you are working on. If there is no keyboard and mouse activity, nothing is recorded.
Jul 15, 2020 11:08:37 AM Edited Jul 15, 2020 11:14:04 AM by Victor S
So is that it ?. I really didn't know that. I work as customer service, if a call comes in, then I register the call, I create a ticket and other company procedures. So if no call comes in, I don't use the keyboard or mouse.I will report this to my employer. Thank you.
Jul 15, 2020 11:18:48 AM by Petra R
Victor S wrote:So is that it ?. I really didn't know that. I work as customer service, if a call comes in, then I register the call, I create a ticket and other company procedures. So if no call comes in, I don't use the keyboard or mouse.I will report this to my employer. Thank you.
Yep, that's it. Just make sure that each segment has activity- Type, or mouse click. But segments with low activity aren't counted.
Nov 11, 2020 08:57:31 PM by Orukpe E
I worked for about 2 hours on an hourly project this morning and the time tracker was on, taking screen shot and recorking the time. I stoped the tracking after about an hour and 50mins of work. Its been over 2 hours and I can find/see the time in my work diary for today!!!
Please help locate and properly place the almost 2 hours of work. It's 5 am over here and I stayed up very late (1am to 2 am local time) to do this job
Nov 12, 2020 08:15:40 PM by Orukpe E
Hi Joanne,
I tried everything in here and it still didn't work. The time is still missing and I have also not been able to logged the 20 mins of work I did few hours ago.
This is a BIG issue to me because I am current about to loose about $300 to what Upwork called charge back. So I will never work on aany project without the time tracker
Nov 12, 2020 08:22:32 PM by Petra R
Orukpe E wrote:I tried everything in here and it still didn't work. The time is still missing and I have also not been able to logged the 20 mins of work I did few hours ago.
Triple check you didn't track on the wrong contract - a fixed rate one possibly...
Nov 12, 2020 09:49:10 PM by Joanne P
Hi Orukpe,
I have escalated your concern with our team. One of our team members will reach to you via a support ticket to assist you further.
Nov 12, 2020 10:17:49 PM by Filip K
I thought it's impossible to track time for fixed price projects.
Nov 12, 2020 10:21:35 PM by Petra R
Filip K wrote:I thought it's impossible to track time for fixed price projects.
You thought wrong.
Mar 26, 2021 04:04:12 AM by Chioma K
Mar 26, 2021 04:17:24 AM by Goran V
Hi Chioma,
Please keep in mind that you can't add manual time for the time where you have worked on another project.
Example: If you have added or tracked time under project A from 2PM to 5PM, you will not be able to add manual time for the same hours under project B. Please make sure that the hours you're trying to add are not overlapping with your time on another project. Thank you.
Mar 26, 2021 04:25:23 AM by Alfredo III C
I have the same issue today. I can't really figure out why I started 9am today and up until now which is 7:23pm and the timer is still logged at 6hs and 20 mins? I only turned it off for probably 30mins. What is happening? I should have already worked for more than 8 hours already.
Mar 26, 2021 04:31:05 AM by Goran V
Hi Alfredo,
Just to clarify, the missing hours are missing from your Work Diary or on the Desktop app under the section "Today"? Thank you.
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