Mar 28, 2021 04:31:46 AM by Linda M
Mar 28, 2021 07:04:16 AM by Annemarie S
Hi, I tried to withdraw to mpesa twice, it was rejected. How do I resolve this?
Mar 28, 2021 09:09:33 AM by Nikola S
Hi Annemarie,
Thank you for reaching out to us. It seems that you already communicated with our team and you were able to resolve the issue. Let us know if you need further assistance.
Thank you,
Mar 28, 2021 09:15:53 AM by Nikola S
Hi Linda,
Could you please try withdrawing your funds again? Let us know if the issue persists.
Mar 29, 2021 12:03:19 AM by Caleb O
Hi, I'm experiencing the same problem. I have tried withdrawing thrice with no success and each time a withdrawal fee is deducted and the payment method disabled. Please help.
Mar 29, 2021 12:25:53 AM by Aleksandar D
Hi Caleb,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 29, 2021 03:04:24 AM by Mark M
My Mpesa payment was also rejected, with no indication why that is the case, and I was also still charged. Why is this? It is deeply unsettling
Mar 29, 2021 03:46:16 AM by Aleksandar D
Hi Mark,
We'll have one of our agents reach out to you directly via a support ticket to assist you further with this.
Thank you.
Mar 29, 2021 04:46:56 AM Edited Mar 29, 2021 05:00:20 AM by Francis K
Mar 29, 2021 05:08:13 AM by Aleksandar D
Hi Francis,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 29, 2021 01:38:15 AM by Olivia G
Mar 29, 2021 02:44:05 AM by Aleksandar D
Hi Olivia,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 29, 2021 12:10:54 AM by Aleksandar D
Hi John,
I followed up with the team handling your case and one of our agents already updated your support ticket with more information.
Thank you.
Mar 28, 2021 09:00:54 PM by Winfred N
Mar 29, 2021 12:42:46 AM by Pradeep H
Hello Winfred,
I understand that this is important for you. I see that you have already initiated a support ticket for the same inquiry and the relevant team is currently reviewing your request. You should receive a response from them soon. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern.
Thank you.
Pradeep H.
Mar 28, 2021 08:47:33 PM by Stephen M
I withdrew some money from my account today . It usually takes less than 30 minutes to receive the money via Mpesa. It has taken abnormally too long today. What could be the problem?
Mar 28, 2021 10:54:12 PM by Pradeep H
Hello Stephen,
I see that your payment withdrawal was successfully initiated and currently under process. It may take up to 4 business days for your payment to reach your bank account. Feel free to contact us if you do not receive your payment within 8 business days so that we can initiate the payment tracing process for you.
Thank you.
Pradeep H.
Mar 28, 2021 11:11:17 PM by Petra R
Pradeep H wrote:It may take up to 4 business days for your payment to reach your bank account.
He didn't withdraw to a bank, he withdrew to Mpesa, which is usually instant, but can take up to 24 hours.
Mar 28, 2021 11:32:51 PM by Pradeep H
Hello Stephen,
Apologies for the confusion. Petra is correct as the fund transfer to MPesa is usually instant but may take up to 24 hours on weekdays and 1 business day if withdrawal is initiated on weekends. Please refer to this Help article for more information.
Thank you
Pradeep H
Mar 29, 2021 07:21:01 AM by Moses S
Hey. I am also going through the same issue. Tried reaching out to support, but the issue has not been solved yet.
Mar 29, 2021 08:20:08 AM by Andrea G
Hi Moses,
I can see you were able to submit a number of support tickets with our team regarding this. Rest assured, our team is reviewing and they will update you directly via ticket as soon as possible.
Thanks!
Mar 29, 2021 11:36:01 AM by Winnie O
I'm currently unable to withdraw funds using the MPESA payment method. My funds keep bouncing back to my account in the form of a refund and this has happened thrice now. I have checked with MPESA and everything looks okay on their end. I don't understand why the funds keep bouncing back to my Upwork account. This is very frustrating.
Mar 29, 2021 12:44:39 PM by Andrea G
Hi Winnie,
It looks like you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Thanks!
Mar 30, 2021 03:23:58 AM by Moses S
Mar 30, 2021 05:18:46 PM by Frank N
Hello,
I withdrew funds from upwork over 24 hours ago. I am yet to receive the funds in my M-Pesa account despite the earnings being processed and an email sent confirming the same.The M-pesa team says the problem lies with Upwork team. Kindly advice what I am supposed to do.
Mar 30, 2021 07:18:57 PM by Joanne P
Hi Frank,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 30, 2021 07:03:16 PM by Dickens O
Hi,
I made withdrawals via Mpesa,its now past 24 hours, and the funds are yet to hit my mobile account. Is there a cause for this delay?
Sincerely,
Dickens.
Mar 30, 2021 09:19:20 PM by Joanne P
Hi Dickens,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Apr 13, 2021 08:49:21 PM by Dickens O
Hi,
I withdrew funds from my Upwork account via M-Pesa and its past 24 hours yet the funds are not reflecting on my Mpesa account.
Kindly assist.
Sincerely,
Dickens.
Apr 13, 2021 09:21:31 PM by Joanne P
Hi Dickens,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 30, 2021 08:11:08 PM by Richard S
Mar 30, 2021 10:10:19 PM by Joanne P
Hi Richard,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 25, 2021 10:37:55 PM by Alex M
Feb 26, 2021 12:09:25 AM by Joanne P
Hi ALex,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Mar 27, 2021 09:08:35 PM by Hillary O
I have lost $2 trying to withdraw via Mpesa. I have been using the same number for about 7 months. Please help me solve thi. #URGENTLY
Mar 27, 2021 10:02:21 PM by Pradeep H
Hello Hillary,
I see that you have already initiated a support ticket for your query and our team is already investigating your concern. Please don't hesitate to follow up with them directly if you have additional questions regarding your concern.
Thank you.
Pradeep H
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