Oct 22, 2021 02:19:28 AM Edited Oct 25, 2021 02:10:33 AM by Avery O
Hello,
My full name is Ayse Neyran **edited for Community Guidelines** but I created my Upwork profile was Neyran **edited for Community Guidelines**. In Turkey, sometimes we don't use one of our names so I didn't think about the results. But my bank account is Ayse Neyran Esin. So when I fill in payment methods, I see this warning;
"Payment method verification in progress
Solved! Go to Solution.
Oct 22, 2021 02:29:49 AM by Goran V
Hi Ayse,
I checked your account and I can see that you've already updated your name. Regarding your payment method, please allow up to 72 hours for the verification to be completed. Thank you.
Oct 22, 2021 02:29:49 AM by Goran V
Hi Ayse,
I checked your account and I can see that you've already updated your name. Regarding your payment method, please allow up to 72 hours for the verification to be completed. Thank you.
Feb 3, 2022 12:08:48 AM by Saravanan R
Hi Goran,
I'm finding the same issue with payment setup as well, actually, I need to link my current account of my organization Veduru Life LLP to my Upwork account, requesting the resolution at the earliest.
Regards,
Saravanan Radhakrishnan
Feb 3, 2022 12:12:31 AM by Goran V
Hi Saravanan,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.
Apr 7, 2022 12:42:39 AM by Marion Y
Hello Goran,
I am also experiencing the same problem. Should I also wait for 72 for this to get resolved?
Apr 7, 2022 04:32:01 AM by Pradeep H
Hi Marion,
Thank you for your message. I see that you have already created a ticket for the same inquiry. One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep
Dec 2, 2022 08:32:46 PM by Nada H
Hello there
i do have the same issue of the name verification though I sent my National ID twice and it was accepted. Yet, i still have the same message of "does not match your name" every time i log in to my upwork account.
Dec 7, 2022 10:32:04 AM by Hasan m
Hi Pradeep
I am also facing same error when I added my wise transfer account. Can you help me ?
Oct 25, 2021 01:54:56 AM Edited Oct 25, 2021 02:08:56 AM by Avery O
Hello,
My full name is Ayse Neyran **edited for Community Guidelines** but I created my Upwork profile was Neyran **edited for Community Guidelines**. So Upwork told me that my bank account and my profile names are not the same. But I changed my name on upwork and it has been 3 or more days since then and I still cannot add my bank account.
What should I do? Could you help me please?
Oct 25, 2021 02:03:24 AM Edited Oct 25, 2021 02:39:56 AM by Avery O
And also, even though I changed my name and my profile shows it, my notifications are under the name Neyran **edited for Community Guidelines**. For example,
Payment method .... was recently added to Financial Account Neyran **edited for Community Guidelines**
Why is that like this? I really can't get through this. Would be really happy if you'd help me.
Thank you
Oct 25, 2021 02:29:41 AM Edited Oct 25, 2021 02:37:34 AM by Avery O
Hi Aysa,
I have edited your posts because we do not allow personal identifiable information in the Upwork Community.
I want to clarify what happened here. It looks like you added a payment method last October 21. On October 24, the payment method's name mismatch was cleared. However, you deleted it and added a new payment method on October 25. This new payment method that you added is also being reviewed for a name mismatch. As Goran has shared, please allow 48 to 72 hours for the name mismatch to be reviewed by the team. The team will reach out to you if they need further information to lift the mismatch.
Nov 16, 2021 11:50:57 PM by Ahmed S
Hello dear community
I have the same issue i am getting the message from upwork that my account is deactivated whereas i was getting payments very well from last one year , my name is Ahmed Sheraz and my bank account name is ahmed sheraz manzoor , its just a family name added , but its on my name and i have every thing with me to proove its my account ...
Kindly help me how to solve this issue , because i desperately need to withdraw money but i cant find any chat support where i can talk to any representative of up work
Help please
Nov 17, 2021 12:06:17 AM by Goran V
Hi Ahmed,
I checked your account and I can see that your payment methods are active. Are you receiving any errors on your end? If yes, please share a screenshot from your end with me via PM (click on my name). Thank you.
Nov 27, 2021 01:44:46 AM by Shaira S
May 10, 2022 03:19:53 AM by Mufeed K
Hi Goran,
I have the same issue my upwork profile name is Mufeed Kasim and the name on the bank account MUFEED K K . Could you please help me on this?
May 10, 2022 08:21:59 AM by Annie Jane B
Hi Mufeed,
Thank you for reaching out to us.
Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
Dec 2, 2022 09:13:03 PM by Nada H
Ido have the same issue of the name verification though I sent my National ID twice and it was accepted. Yet, I still have the same message of "does not match your name" every time I log in to my upwork account.
Dec 2, 2022 10:24:16 PM by Joanne P
Hi Nada,
I checked with the team and can confirm that it has been resolved. You should be able to check this by logging into your account.
Oct 11, 2023 08:50:30 AM by Bianca Cristina M
Hi guys, I'm having the same problem, can anyone help me please?
Oct 11, 2023 12:19:25 PM by Arjay M
Hi Bianca Cristina,
I took a closer look at your account and confirmed that the name mismatch has been cleared. Kindly expect your new payment method to be active in three days.
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